Graduate IT Support Technician

Salary: £25,000 - 27,000 per year

Requirements:

• Degree in Information Technology, Computer Science, or a related subject.
• Strong interest in IT with a willingness to learn and develop new technical skills.
• Excellent communication skills with a friendly and professional approach.
• Good problem-solving skills and a logical approach to troubleshooting.
• Strong organisational skills with excellent attention to detail.
• Ability to work independently and as part of a small, supportive team.

Responsibilities:

• Provide technical support to customers and internal users.
• Assist with troubleshooting issues across a range of systems and software.
• Assist with the installation and configuration of our software.
• Log and manage support tickets, ensuring timely resolution.
• Escalate complex technical issues to senior team members when required.
• Support software updates, testing, and system maintenance.
• Build strong relationships by delivering excellent customer support.
• Learn and develop technical skills through hands-on training and mentoring.

Technologies:

• Support

More:

We are an innovative software company providing solutions to the education sector, supporting universities and education providers with technology that improves the way students and staff access essential services. We are a close-knit team of around 20 people and offer a collaborative, supportive environment where every team member has the opportunity to make a real impact. This is a full-time Graduate IT Support Technician role based in Hertford, SG14, with working hours of Monday to Friday, 9:00am to 5:30pm. We offer 25 days holiday plus bank holidays, free onsite parking, a company pension scheme, life insurance, and excellent opportunities for career development and progression.

last updated 32 week of 2026