Global Head of Application Management

Salary: £90,000 - 125,000 per year

Requirements:

• We require a minimum of 12 years experience in Application Management, Application Support, Technology Operations, or Service Management leadership roles within large enterprise environments.
• We require proven experience leading global Application Support, Release Management, and Hosting/Environment teams.
• We require strong knowledge of ITIL frameworks, including Incident, Problem, Change, and Release Management.
• We require experience working with enterprise application environments across cloud and hybrid infrastructure platforms.
• Exposure to tools such as ServiceNow, Jira, Splunk, Dynatrace, AppDynamics, or Azure Monitor is advantageous.
• We require the ability to lead large, geographically distributed teams and build effective relationships with senior business and technology stakeholders.
• We require experience establishing governance, risk, and control frameworks, including audit and compliance management.
• We require strong vendor and third-party supplier management experience.
• We require experience managing budgets, resource planning, and operational demand within a complex technology environment.
• We require experience working within a regulated industry, preferably Financial Services.

Responsibilities:

• We are responsible for developing and implementing the target operating model for the Application Support, Release, and Hosting Group, ensuring it is future-proof and aligned to global best practice.
• We lead, mentor, and develop a team of technology professionals, including functional leads who are direct reports.
• We work alongside other Technology business areas, including Software Development, to shape and deliver the strategy and provide optimum technology and service for our customers in pursuit of our goals.
• We own the standardisation of practices and processes in line with the ITIL framework and approve any deviations.
• As part of the Technology Operations Leadership team, we are responsible for delivering the overall Application Support strategy in collaboration with other Technology teams.
• We ensure the consistent application, implementation, and improvement of approved policies, strategies, and initiatives within the teams.
• We set strategy and policy, establishing frameworks for effective implementation, including risk management, targets, and budgets.
• We develop and implement governance across the function, including escalation protocols and key decision-making for Application Management.
• We ensure policies, procedures, and controls are maintained and regularly reviewed.
• We respond appropriately to audit actions.
• We oversee vendor relationships with third parties and advisors.
• We lead and contribute to a range of strategic group-wide projects as subject matter experts.
• We ensure adherence to all risk, control, and governance frameworks.
• We monitor and manage demand for Application Management, Environments, and Release functions to control team run-rate.

Technologies:

• Azure
• Cloud
• Dynatrace
• Support
• ITIL
• JIRA
• ServiceNow
• Splunk

More:

We are FDM, a global business and technology consultancy and an award-winning leader in tech and business talent solutions with more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific and a global workforce of over 2,500 employees. This is a 6-month contract with the potential to extend, offered as a hybrid role based in Bristol for our client in the Finance sector. We are an equal opportunity employer and offer career coaching, mentoring, access to upskilling, global company assignments, opportunities to work abroad, reskilling and upskilling pathways, annual leave, and a workplace pension.

last updated 30 week of 2026