Continuous Improvement Lead

Salary: £20,000 - 51,000 per year

Requirements:

• We are looking for proven experience delivering continuous improvement, business change, process improvement or operational transformation initiatives, including the adoption and use of AI.
• We are looking for a track record of taking improvement activity from diagnosis through to implementation and measurable benefit realisation.
• We need strong process mapping, analytical and structured problem-solving skills.
• We need experience working across functions and influencing senior stakeholders without direct authority.
• We need commercial awareness and the ability to connect improvements to cost, productivity, customer service, quality and risk.
• We need experience supporting the adoption of new systems, processes or ways of working.
• We need a practical understanding of automation, generative AI and agentic AI, including how they can be applied safely to business change.
• We need confidence using data and performance measures to identify opportunities, test assumptions and demonstrate impact.
• We need strong communication and facilitation skills, with the ability to translate complex issues and technology into clear, practical actions.
• We need a results-driven, pragmatic and collaborative approach, with the resilience to maintain momentum across multiple and changing priorities.
• A lean, Six Sigma, change management or project management qualification is desirable.
• Practical delivery experience is important for this role.

Responsibilities:

• We will have you build and manage a prioritised pipeline of improvement opportunities aligned to the business plan and Executive Team priorities.
• We will have you review end-to-end processes to identify inefficiency, duplication, bottlenecks and control weaknesses, then recommend practical improvements.
• We will have you lead cross-functional improvement projects from discovery and process design through to testing, implementation, adoption and benefit realisation.
• We will have you develop clear business cases, delivery plans and success measures, using operational, financial, customer and colleague data to demonstrate value.
• We will have you identify where approved automation, generative AI and agentic AI can improve outcomes, while meeting governance, information security, privacy and responsible AI requirements.
• We will have you facilitate workshops, coach colleagues and support teams to embed new tools, processes and sustainable ways of working.
• We will have you influence senior stakeholders and operational teams across the Group, challenging established ways of working constructively and turning business priorities into practical, measurable results.

Technologies:

• Agentic AI
• AI
• Support
• Security
• Office 365

More:

We are phs Group, founded in 1963 and a leading provider of hygiene services in the UK, Spain and Ireland, serving over 90,000 customers across 300,000 locations. Our businesses include Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365, Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. This is a fixed-term Continuous Improvement Lead role for 1 year, based in South Wales or Tamworth, with a competitive salary, company car or allowance, and a high-impact individual contributor remit with no direct reports. We offer benefits including a virtual GP for you and your household, buy and sell holiday scheme, employee discounts through phs Perks, accredited ILM training, apprenticeship opportunities, 23 days holiday plus bank holidays, free on-site parking, and other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme and life assurance. We are proud of our diverse workforce and committed to maintaining an inclusive environment where our teams can bring their true selves to work without risk or fear of discrimination.

last updated 37 week of 2026