Configuration Analyst

Salary: £40,000 - 50,000 per year

Requirements:

• Experience working within an IT Service Management (ITSM) environment.
• Experience administering or supporting a Configuration Management Database (CMDB), ideally within ServiceNow.
• Knowledge of the Common Service Data Model (CSDM).
• Understanding of Configuration Management principles and ITIL best practices.
• Knowledge of Configuration Items (CIs), CI relationships, and service dependencies.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and commitment to data quality.
• Experience producing reports and analysing data trends.
• Strong stakeholder engagement and communication skills.
• Ability to work collaboratively across technical and business teams.

Responsibilities:

• Maintain and administer Configuration Items (CIs) and CI relationships within our ServiceNow CMDB.
• Ensure the accuracy, completeness, and integrity of configuration data.
• Perform regular audits, reconciliations, and data quality reviews.
• Identify and resolve duplicate, stale, or inaccurate CI records.
• Support ServiceNow Discovery and Service Mapping activities.
• Assist with CMDB integrations and data ingestion processes.
• Support adoption of the Common Service Data Model (CSDM).
• Produce CMDB reporting, dashboards, and data quality metrics.
• Support Change, Incident, Problem, Asset, Risk, Security, and Service Management teams with accurate configuration data.
• Analyse the impact of changes on technology services and infrastructure.
• Investigate and resolve configuration data discrepancies.
• Contribute to process improvements and CMDB maturity initiatives.
• Support internal and external audit requirements relating to Configuration Management.
• Maintain documentation, procedures, and working instructions.

Technologies:

• CMDB
• Support
• ITIL
• ITSM
• Security
• ServiceNow
• DevOps

More:

We are FDM, a global business and technology consultancy and an award-winning leader in tech and business talent solutions with more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. This is a 6-12 month contract opportunity with the potential to extend, and the role will be hybrid based in Edinburgh for our client in the Financial Services sector. We offer career coaching, mentoring, access to upskilling, global company assignments, opportunities to work abroad, and annual leave plus a workplace pension. We are an equal opportunity employer committed to diversity and inclusion.

last updated 30 week of 2026