Business Applications Lead

Salary: £40,000 - 60,000 per year

Requirements:

• Experience supporting Microsoft Dynamics 365 Business Central in a business-as-usual environment
• Solid knowledge of Microsoft 365 tools, including Teams, SharePoint, Outlook, and OneDrive
• Familiarity with PowerApps and Power BI
• Understanding of business processes in finance, operations, or supply chain
• Strong problem-solving ability and a customer service mindset
• Clear and confident communication skills
• Knowledge of Dynamics 365 Field Service or Customer Engagement modules is desirable
• Experience with Power Automate is desirable
• Service Management or ITIL experience is desirable
• Basic SQL or data querying knowledge is desirable

Responsibilities:

• Provide frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools, including Teams, SharePoint, Outlook, and OneDrive
• Investigate, troubleshoot, and resolve incidents and service requests in a timely and professional manner
• Escalate complex or unresolved issues to third-party vendors or senior IT colleagues
• Maintain and update support documentation and resolution logs
• Ensure business continuity through prompt issue management
• Provide user support across the organisation in line with service level agreements
• Support the design and enhancement of PowerApps solutions to meet business needs
• Assist in maintaining and developing Power BI dashboards to provide actionable insights
• Collaborate with internal teams to identify automation opportunities using Power Platform tools
• Work with business users to scope and test new app or report features
• Contribute to the integration of data sources and systems within the Microsoft ecosystem
• Help train users on PowerApps and Power BI usage and functionality
• Assist with configuration, testing, and deployment of system changes or new features
• Participate in small-scale IT projects and system rollouts
• Collaborate with business units to identify process improvement opportunities

Technologies:

• Support
• ITIL
• Microsoft 365
• Power BI
• SQL
• SharePoint
• Office 365

More:

We are offering a Business Applications Lead role based in Sheffield with hybrid working and a salary of up to £60,000. You will support and enhance business-critical systems across the group, working with Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. This role is focused on keeping IT applications running effectively, resolving issues quickly, and driving continuous improvement across systems and processes.

last updated 30 week of 2026