AV Engineering Manager

Salary: £31,000 - 71,000 per year

Requirements:

• We have 5-7 years of experience in AV operations.
• We have 2-3 years of experience leading or supervising AV engineering teams within a corporate or enterprise environment.
• We have advanced troubleshooting and problem-solving skills across enterprise AV systems.
• We have experience managing AV support across multiple UK sites.
• We have industry certifications such as CTS, CTS-D, CTS-I, Crestron, Extron, Q-SYS, or equivalent, which are highly desirable.
• We have strong knowledge of AV control platforms including Crestron, Extron, AMX, and Q-SYS.
• We have expert understanding of Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, and Google Meet hardware.
• We have advanced knowledge of DSPs including Biamp, Q-SYS, and Shure.
• We have experience supporting microphones, mixers, amplifiers, and professional audio systems.
• We have knowledge of LED walls, projectors, LCD displays, and interactive displays.
• We have experience supporting digital signage platforms.
• We have understanding of live streaming, recording, and content distribution technologies.
• We have strong understanding of AV over IP technologies including Dante, NDI, SDVoE, and HDBaseT.
• We have good understanding of TCP/IP, VLANs, DHCP, DNS, and QoS as they relate to AV systems.
• We have experience using AV monitoring platforms such as Logitech Sync, Crestron XiO Cloud, and Extron GlobalViewer Enterprise.
• We have experience using ITSM platforms such as ServiceNow.
• We have strong leadership and people management abilities.
• We have experience mentoring and coaching technical teams.
• We have excellent workload and resource management skills.
• We have strong project management capability.
• We have excellent verbal and written communication skills.
• We have the ability to communicate effectively with clients, senior stakeholders, IT teams, and third-party vendors.
• We have strong analytical and decision-making skills.
• We have a customer-focused approach with a commitment to delivering exceptional service.
• We have excellent organisational and time management skills, with the ability to manage multiple priorities simultaneously.

Responsibilities:

• We support the Client AV Manager, who holds overall responsibility for UK Audio Visual operational services.
• We act as a key point of contact, ensuring effective communication between operational teams and senior management.
• We implement governance, processes, and operational standards across the AV team.
• We maintain consistency across service delivery.
• We drive accountability and continuous improvement.
• We uphold high standards across all aspects of the AV service.
• We resolve complex, high-priority AV incidents, acting as the technical escalation point for the team.
• We manage and coordinate AV support across multiple UK sites.
• We provide technical leadership and guidance to engineers, assisting with complex troubleshooting and fault resolution.
• We plan, execute, and verify software, firmware, and system updates across AV devices and platforms.
• We carry out root cause analysis for recurring and complex AV issues.
• We coach, mentor, and develop team members, encouraging continuous professional development.
• We set clear expectations, monitor performance, and conduct regular performance reviews.
• We motivate and engage the team to maintain high morale and productivity.
• We delegate and prioritise workload to ensure efficient incident resolution and service delivery.
• We manage operational requests using structured project management methodologies, including planning, implementation, delivery, and reporting.
• We identify opportunities to improve the clients AV service through new technologies, operational efficiencies, and service enhancements.

Technologies:

• Cloud
• Cisco
• Firmware
• Hardware
• Support
• ITSM
• ServiceNow
• TCP/IP

More:

We are recruiting on behalf of our client for an experienced AV Engineering Manager to lead the delivery of enterprise AV services within a prestigious London-based organisation. This is an excellent opportunity for an experienced AV leader looking to combine technical expertise with people management in a modern, enterprise AV environment. You will work closely with the Client AV Manager to ensure a reliable, high-performing AV environment while helping shape future technologies, processes, and best practice.

last updated 30 week of 2026