Application Support Engineer - Microsoft 365

Salary: £30,000 - 45,000 per year

Requirements:

• Strong client service orientation and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Proven ability to perform under pressure in a fast-paced environment.
• Self-starter with a proactive, hands-on approach to tasks.
• Experience managing multiple concurrent projects to tight deadlines.
• Excellent written and verbal communication skills.
• Confident in leading meetings and presenting solutions to clients.
• Solid analytical and troubleshooting skills.
• Advanced understanding of Microsoft SharePoint site configurations and permission management.
• Experience with Microsoft Entra ID identity and access management and tenant setup.
• Proficiency in PowerShell scripting and task automation.
• Desirable knowledge of Microsoft Exchange Online, Microsoft Purview, Microsoft Teams, and Microsoft Copilot.

Responsibilities:

• Support the initial setup of client environments, including user accounts and site configurations.
• Troubleshoot onboarding issues, including Entra ID permissions and SharePoint configurations.
• Act as a liaison between clients and development teams to escalate and resolve issues.
• Advise on Microsoft 365 tenancy best practices.
• Assist with data import into SharePoint and resolve any issues that arise.
• Execute PowerShell scripts for bulk changes across customer environments.
• Serve as an internal escalation point for 1st Line Support queries.
• Collaborate with the Support team to resolve complex Microsoft 365-related issues.
• Automate routine or repetitive tasks to improve operational efficiency.
• Maintain internal knowledge bases and troubleshooting documentation.
• Ensure accurate recording of client tenancy configurations and technical notes.

Technologies:

• Copilot
• Support
• Microsoft 365
• PowerShell
• SharePoint
• Office 365

More:

We are seeking a highly organised and detail-oriented Application Support Engineer to join our team in Manchester City Centre. This role focuses on expert-level support across Microsoft 365 services, particularly Entra ID, SharePoint, and PowerShell scripting. We offer 25 days annual leave plus public holidays and your birthday off, professional development opportunities, private medical insurance, dental insurance, life assurance, and a hybrid working setup with 3 days office-based.

last updated 33 week of 2026