Technical Support Advisor

Salary: £26,000 - 26,000 per year

Requirements:

• Excellent and confident telephone manner
• Customer Service experience
• Ability to thrive in a fast-paced environment
• Strong organisational skills
• Previous inbound call centre experience is desirable

Responsibilities:

• Provide first-line telephone support to customers, resolving enquiries and faults wherever possible at first contact.
• Deliver a high standard of customer service, keeping customers informed and providing clear guidance, training and support.
• Use remote software and online portals to create user accounts and update customers telephony configurations.
• Install, update and maintain relevant software and systems, accurately record customer interactions, and keep customer records up to date.
• Work with the wider technical team, escalating urgent or complex issues when required.
• Keep product, service and system-update knowledge current.

Technologies:

• Support

More:

Were looking for a Technical Support Advisor to join our friendly, fast-paced Technical Support team at O2 Business. Youll provide first-line telephone support and work with our technical teams to help customers maintain their systems and resolve technical faults. The role offers fantastic training, ongoing support and the tools to succeed, with opportunities to develop technical knowledge and build valuable skills. Hours are Monday to Friday, 8:30 or 9:00 to 17:00 or 17:30, totalling 37.5 hours per week.

last updated 39 week of 2026