Network Support Engineer (Enterprise Wi-Fi & LAN/WAN)

Salary: £40,000 - 45,000 per year

Requirements:

• We require proven experience supporting, deploying, and troubleshooting enterprise Wi-Fi.
• We require experience with LAN/WAN networking, routing and switching, VLANs, Spanning Tree Protocol (STP), TCP/IP, IP addressing and subnetting, DNS, DHCP, VPNs, firewall administration and troubleshooting, and network monitoring and diagnostics.
• We require the ability to discuss networking concepts in detail and troubleshoot issues at Layers 2 and 3.
• We require experience supporting Microsoft 365, Active Directory, Microsoft Entra ID, Intune, Azure, and Windows Server environments.
• We require an active CCNA certification or equivalent current networking qualification.
• We require at least 3 years experience in a Network Engineer, Network Support Engineer, or Infrastructure Support position.
• We highly value experience working within an MSP environment.
• Experience with Ruckus, Meraki, Fortinet, HPE, WatchGuard, or similar vendors is advantageous.
• Were looking for someone who communicates confidently with end users, managers, and stakeholders; presents professionally; and builds credibility with customers onsite.
• We value a customer-service mindset, particularly in hospitality, along with calmness under pressure, strong troubleshooting and problem-solving skills, and the ability to explain technical concepts clearly to non-technical users.
• We expect you to take ownership of issues and see them through to resolution.

Responsibilities:

• Install, configure, and support network infrastructure, including switches, firewalls, routers, wireless access points, and wireless controllers.
• Troubleshoot and resolve complex LAN, WAN, and enterprise Wi-Fi issues.
• Provide remote and onsite support to hospitality clients.
• Manage incidents and service requests through the service desk.
• Support infrastructure upgrades, deployments, and project work.
• Monitor network performance and proactively identify issues.
• Produce high-quality technical documentation.
• Participate in an on-call rota, one week in every four weeks.
• Represent our business professionally when working directly with customers.

Technologies:

• Active Directory
• Azure
• Firewall
• Support
• LAN
• Microsoft 365
• Network
• TCP/IP
• Windows
• Office 365
• Cloud
• VPN

More:

Were a specialist managed service provider delivering networking, Wi-Fi, and infrastructure solutions to the hospitality sector across the UK. This is a customer-facing Network Support Engineer role based in Central London, office-based with client site visits. Youll work alongside experienced network and Wi-Fi specialists, supporting, installing, and troubleshooting enterprise networking environments remotely and onsite. We offer a salary of £45,000 plus benefits and on-call compensation, ongoing training and certification support, exposure to enterprise networking and Wi-Fi technologies, and clear career progression opportunities.

last updated 39 week of 2026