Modern Desktop Product Designer

Salary: £61,000 - 101,000 per year

Requirements:

• Proven experience designing and delivering technical services within a complex, enterprise-scale environment.
• Strong background in senior technical support or service design roles, with recognised subject matter expertise in relevant product areas (InTune, Autopilot, Windows 11).
• Experience working with third-party providers and managed service partners to deliver technology solutions.
• A feedback-driven approach to service design and continuous improvement.
• Clear, inclusive communication skills, with the ability to engage and influence stakeholders at all levels.

Responsibilities:

• Design and deliver modern desktop services in line with Infrastructure and End User Services objectives, balancing requirements, cost and risk.
• Act as a subject matter expert, providing technical leadership and governance across projects, business-as-usual activity and service improvement programmes.
• Create and peer-review infrastructure and service designs, identifying opportunities for standardisation, simplification and shared platforms.
• Collaborate with designers, architects, product owners and delivery partners to ensure consistency across programmes and locations.
• Advise stakeholders on solution feasibility, risks and options, supporting informed decision-making and initiative development.
• Manage delivery activity using structured planning and tracking, including EPICs and stories, to achieve agreed outcomes.
• Champion modern desktop services within the IT community, sharing knowledge and promoting best practice across the organisation.

Technologies:

• Support
• Windows
• UX UI Design

More:

We are Kingfisher, a team of over 74,000 passionate people bringing our brands, including B&Q, Screwfix, Brico Depot, Castorama and Koctas, to life. Guided by our purpose, Better Homes. Better Lives. For Everyone., we believe a better world starts with better homes and work every day to make that a reality. We are hiring a Modern Desktop Product Designer to join our Infrastructure Operations team within End User Services to design and deliver modern desktop services, particularly Windows 11, InTune and Autopilot, that help colleagues work simply, securely and effectively. This role can be based in our Paddington or Southampton offices, with an expectation of 12 days a month in the office and travel between sites as required. We offer a flexible hybrid working model, around 60% in-person collaboration on average, an inclusive environment, a competitive benefits package, and opportunities to stretch and grow your career.

last updated 39 week of 2026