Desktop Support Engineer

Salary: £? - ? per year

Requirements:

• Solid previous experience in IT Support within a Microsoft environment
• Desktop / 1st Line / Service Desk Support experience in a Windows / Microsoft environment
• Experience with SharePoint
• Experience with Windows 10
• Experience with Office 365 / Microsoft 365
• Experience with Active Directory
• Experience with Azure
• Excellent customer service and communication skills

Responsibilities:

• Provide hands-on Desktop Support to end users
• Handle incoming support calls and resolve user issues
• Provide face-to-face walk-up IT support
• Manage, triage, and update support tickets
• Troubleshoot and resolve hardware, software, and access issues
• Support AV, including meeting room set-ups and technical issues
• Escalate more complex incidents to relevant teams where necessary

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• Microsoft 365
• Office 365
• SharePoint
• Windows
• Cloud

More:

We are seeking a Desktop Support Engineer to provide additional BAU support to our onsite IT team in Stevenage. This is a contract role, with onsite work required five days per week. The role is focused on delivering excellent customer service across face-to-face and remote interactions while supporting end users with hardware, software, access, and AV issues.

last updated 36 week of 2026