Senior Consultant, Solution Architect, ServiceNow - London

Salary: £95,000 - 130,000 per year

Requirements:

• Strong experience configuring and delivering enterprise ServiceNow solutions, including technical stream lead or senior developer roles.
• Solid knowledge of the ServiceNow platform and relevant product areas, with the ability to build solutions across multiple workflows and modules.
• Strong technical expertise in JavaScript, platform APIs, REST/SOAP web services, integration patterns, data modelling and integration technologies.
• Experience configuring CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.
• Proven ability to align with architecture roadmaps and governance, make evidence-based technical recommendations, and deliver secure, scalable, maintainable and upgrade-safe solutions.
• Strong consulting, communication and analytical skills, with the ability to explain technical choices to business and technology audiences.
• Experience coaching and mentoring developers and administrators within Agile, product-centric or modern engineering environments.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are desirable.
• ServiceNow Certified Implementation Specialist (CIS) in one or more product streams is desirable.
• ITIL Foundation or Agile methodology certifications, such as Scrum Master, are desirable.
• Experience contributing to ServiceNow platform health checks, release upgrades, or instance consolidation projects is desirable.
• Experience supporting sales bids, scoping out client user stories, and preparing level-of-effort estimates is desirable.

Responsibilities:

• Support the technical design and delivery of complex ServiceNow programmes or major workstreams, translating business outcomes and technical requirements into coherent solution designs.
• Support clients and lead architects to shape platform roadmaps, architectural principles, and key technical decisions aligned with enterprise strategy, security, and technology standards.
• Configure and build scalable, resilient, and upgrade-safe solutions across ServiceNow workflows, data models, CMDB, integrations, and the wider technology landscape.
• Apply and follow architecture governance, design standards, quality gates, and technical acceptance criteria across Deloitte, client, and third-party delivery teams.
• Participate in evaluating solution options and technical trade-offs, balancing business value, user experience, performance, scalability, maintainability, cost, and risk.
• Provide hands-on technical guidance through design reviews, development support, code reviews, and resolution of technical delivery issues.
• Build trusted relationships with business and technology stakeholders, clearly explaining technical options, configurations, and expected transformation value.
• Coach and mentor administrators and developers, promoting consistent delivery standards, knowledge sharing, and effective use of reusable assets.
• Support client propositions, bids, estimations, and project delivery by contributing technical insight and relevant experience.
• Support the technical delivery and implementation of complex digital transformation programmes and platform enhancements.
• Translate business requirements and technical specifications into secure, scalable, and upgrade-safe ServiceNow solutions, collaborating closely with architects and client stakeholders.
• Work across multidisciplinary delivery teams, provide hands-on technical guidance, participate in design decisions, and build trusted relationships with day-to-day client peers.
• Mentor junior developers and contribute to reusable platform assets.
• Support the development of proposals and estimations.

Technologies:

• CMDB
• Support
• ITIL
• ITSM
• JavaScript
• REST
• SOAP
• Security
• ServiceNow
• Web
• Architect
• Network

More:

We are Deloitte, working across Technology & Transformation to help clients resolve critical information and technology challenges across IT and digital, from strategy through implementation and managed services. Our ServiceNow capability is a rapidly growing part of our business, and as a Global ServiceNow Partner we deliver services across all four partner capacities to global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions that address pressing client needs and deliver sustainable change and business outcomes. You will be based in one of our UK offices in Belfast, Bristol, Edinburgh, Glasgow, London, or Manchester with hybrid working, and you will join a collaborative team with opportunities to build, shape, and innovate transformative solutions while growing your skills and career. We are committed to inclusion, wellbeing, learning, and flexible working, and we invest in world-class development so our people can continue to grow.

last updated 36 week of 2026