Application Specialist- PAS - Belfast

Salary: £53,000 - 93,000 per year

Requirements:

• Excellent communication skills and experience conducting customer training, workshops, and/or presentations
• Excellent consultative skills and ability to articulate and communicate ideas
• Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
• At least 3 years experience working in healthcare and a good understanding of PAS processes in the UK
• Deep understanding of PAS rules, workflows, and requirements within private and public hospitals in the UK
• Experience contributing to a multi-disciplined team
• Experience writing functional documents
• Experience with business process mapping
• Knowledge of information systems
• Experience communicating with key stakeholders at various levels within healthcare organisations, including government/public and/or private sector businesses
• Experience implementing software solutions
• Exposure to IT services in a customer-facing setting
• Previous experience as an Application or Configuration Specialist
• Previous experience of change management
• Good computer skills
• Experience conducting software testing
• University degree in Science, Engineering, or Clinical fields
• Proficiency in English

Responsibilities:

• Review proposal and tender documentation prior to release to the customer and inform colleagues of gaps in functionality
• Analyse customer processes
• Identify gaps and possible solutions
• Run proposed solution presentations with the customer
• Run customer induction workshops
• Advise the customer on how adopting our solution could benefit existing processes
• Propose solutions by mapping existing product components and minimising the need for variations from standard product lines
• Produce clear documentation, including business requirements/maps, solution design documents, and validation scripts
• Work with the customer to ensure early data collection information is gathered correctly and according to schedule
• Log additional configuration through the change process and follow up with the product team to close configurations
• Set up customer site configuration
• Create validation scripts for verifying agreed configuration
• Participate in validating the configured system based on the solution design
• Participate in validating migrated data to ensure it works with the solution
• Log errors following the standard corporate procedure
• Support customer validation
• Troubleshoot customer issues during implementation phases
• Follow up on test fixes and work with the Project Manager/Product Team to implement fixes
• Distinguish issues from change requests and log them following the standard corporate procedure
• Document handover documentation for support
• Participate in the dry run process
• Prepare train-the-trainer material
• Conduct individual and group training, product demonstrations, and workshops as required
• Train customer trainers on TrakCare functions as per the customer solution
• Provide on-site support to customer go-live
• Liaise with other departments to resolve remaining issues
• Complete the support handover process
• Support colleagues and assist in spreading application knowledge
• Maintain consistent and traceable documentation
• Learn new functionalities available on the TrakCare product

Technologies:

• Support
• Project Manager
• Ada
• AI

More:

We are InterSystems, a creative data technology provider delivering a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability challenges for large organizations around the globe, helping unlock the power of data and enabling new ways to perceive it. Founded in 1978, we are committed to excellence through 24/7 support for customers and partners worldwide. We are privately held and headquartered in Boston, Massachusetts, with 38 offices in 28 countries. This role acts as a Subject Matter Expert for the PAS / Revenue Cycle Management module of our TrakCare product, and the successful candidate must be available to visit customer sites, with regular travel and the possibility of spending up to 5 days away from home each week.

last updated 36 week of 2026