IT Support Technician - 1st Line Onsite

Salary: £25,000 - 29,000 per year

Requirements:

• We require a relevant Level 3 industry-specific qualification.
• We require demonstrable working knowledge of InTune.
• We require demonstrable experience with platforms such as Windows Server, Office 365, Google Workspace, Windows operating systems, Android, and iOS.
• We require a minimum of two years of experience in a First Line IT support role.
• We require strong analytical and problem-solving skills to diagnose and resolve technical issues.
• We require proficiency in computer hardware setup, configuration, and troubleshooting.
• We require knowledge of network protocols, VPNs, LANs, DNS, and firewalls.
• We require excellent communication skills to support users effectively and in line with our values and ethos.
• We require resilience, compassion, flexibility, and the ability to work independently and collaboratively.
• We require a methodical and well-organised approach.
• We require a full UK driving licence with no more than 3 penalty points and access to our own vehicle.
• We require the right to work in the UK.
• We require willingness to commute to the school site in Hitchin within one hour of SG4.
• Experience working in an education setting would be desirable.
• Experience working in an MSP would be desirable.
• Familiarity with a structured, fast-paced, professional working environment would be desirable.

Responsibilities:

• We provide technical support and troubleshooting for computer hardware, software, and network-related issues.
• We install, configure, and maintain computer systems and peripherals.
• We set up and manage user accounts and access permissions.
• We monitor and analyse network performance, including VPN, LAN, DNS, and firewalls.
• We collaborate with team members to resolve IT issues and implement solutions.
• We document and track support tickets using our ticketing system, Freshdesk.
• We assist with software installations and updates.
• We conduct regular system maintenance tasks such as backups and updates.
• We attend schools on a daily schedule and provide hands-on IT support and advice to our customers.
• We support school hardware including PCs, laptops, tablets, Wi-Fi, servers, backup systems, and projectors or interactive displays.
• We support software and cloud platforms including Azure, Office 365, Google Workspace, school MIS systems, Windows Server, Hyper-V, VMware, and other software.
• We provide face-to-face support on issues such as cyber security and data protection.

Technologies:

• Android
• Azure
• Cloud
• Hardware
• Hyper-V
• Support
• LAN
• Network
• Office 365
• Security
• VPN
• VMware
• Windows
• iOS
• Firewall

More:

We are a forward-thinking, rapidly growing IT company headquartered in Wolverhampton, and this is an in-person role based in schools within approximately one hour of SG4, covering one school site. We offer a competitive salary with yearly reviews and structured pay scales, 23 days annual leave plus bank holidays, additional sick pay, a health cash plan, contributory pension scheme, 24/7 Employee Assistance Programme, training and career progression, discounts on gym memberships, Apple products and cinema tickets, a uniform, a salary sacrifice electric vehicle scheme, a Microsoft Surface Laptop, and a Cycle to Work Scheme. We value excellence, responsibility, innovation, teamwork, and a vibrant culture where ideas thrive and good performance is recognised. We are an equal opportunities employer, committed to diversity, reasonable adjustments, and supporting veterans through the Armed Forces Covenant.

last updated 36 week of 2026