Junior IT Support Engineer

Salary: £22,000 - 26,000 per year

Requirements:

• Clear, confident, and articulate communication skills for interacting with staff across the business
• A positive, approachable personality with a strong desire to solve problems and help colleagues
• A solid understanding of Windows, Microsoft 365, basic networking, and hardware configuration
• Strong problem-solving abilities and excellent organisation
• Ability to work independently while knowing when to seek guidance
• Previous experience on an IT helpdesk or service desk is desirable
• Certifications such as CompTIA A+ or Microsoft equivalents are desirable

Responsibilities:

• Provide 1st and 2nd line user support for everyday technical queries across the business
• Resolve printer issues, network connectivity problems, Microsoft 365 issues, and hardware faults
• Set up and configure laptops, PCs, mobile devices, and other IT equipment
• Create user accounts, manage access, and handle password resets for new starters
• Assist with software updates, system patching, IT security tasks, and IT asset records
• Escalate complex technical issues where necessary
• Support the IT Infrastructure Manager with IT maintenance, documentation, and key projects

Technologies:

• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Security
• Windows
• Office 365

More:

We are a leading Fresh Food Manufacturing business based in Worcestershire, offering a 100% site-based Junior IT Support Engineer role. This is an outstanding opportunity for a customer-focused IT professional to gain hands-on experience across both 1st and 2nd line support while working closely with the IT Infrastructure Manager in a fast-paced environment. We offer a salary of £22,000 to £26,000 depending on experience, direct mentoring, clear progression, broad technical exposure, and a vibrant, collaborative culture within an essential, thriving industry.

last updated 35 week of 2026