IT Support Technician

Salary: £26,250 - 26,250 per year

Requirements:

• Desirable: Microsoft 365 administration and support experience.
• Desirable: SharePoint administration or support experience.
• Desirable: VMware or virtualisation knowledge.
• Desirable: Additional networking knowledge and troubleshooting experience.
• Desirable: Full UK driving licence.
• Customer-focused and approachable.
• Organised and detail oriented.
• Excellent communication and interpersonal skills.
• Positive attitude with a willingness to learn.
• Adaptable and able to work in a fast-paced environment.

Responsibilities:

• Provide first-line support for all IT-related incidents and service requests received through our IT helpdesk system, telephone, and remote support tools.
• Escalate complex issues to the appropriate technical teams when needed.
• Monitor support tickets, ensuring timely responses, accurate updates, and clear documentation of troubleshooting activities and resolutions.
• Install, configure, deploy, and troubleshoot IT hardware, software, and mobile devices.
• Provide first-line support for network, connectivity, and remote access issues, assisting with the troubleshooting of network infrastructure and user connections.
• Maintain accurate records of IT assets, stock levels, and equipment lifecycle activities.
• Deliver a professional, friendly, and customer-focused support experience.
• Participate in team meetings, projects, and service improvement initiatives.
• Support wider IT activities as required by the IT Support Manager.

Technologies:

• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• SharePoint
• VMware
• Office 365

More:

We are offering an office-based IT Support Technician role in Halesowen with a salary of £26,250, a pool car based at head office for site visits, and a Monday to Friday working pattern. This is a fantastic opportunity to kick-start or grow your IT career, where you will gain hands-on experience with a wide range of technologies and work alongside experienced IT professionals in a fast-paced, supportive environment where no two days are the same. We support people with complex needs through Connected Support, providing flexible, personalised support across our national network of clinical, therapeutic, and education services. We are proud to be an Equal Opportunities Employer and are committed to supporting the Armed Forces community through our Armed Forces Covenant.

last updated 35 week of 2026