Level 1 Help Desk Engineer

Salary: £25,000 - 28,000 per year

Requirements:

• Minimum 2 years experience in an IT support or help desk role.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Good understanding of Microsoft Windows 11.
• Good understanding of Microsoft 365.
• Good understanding of basic networking concepts.
• Good understanding of hardware installation and support.
• Ability to prioritise workload and manage multiple tasks.
• Full, clean UK driving licence.
• Comfortable travelling to client sites when required.
• Experience working within a Managed Service Provider (MSP) is desirable.
• Knowledge of Microsoft 365 administration is desirable.
• Relevant IT certifications (CompTIA, Microsoft, etc.) are desirable.

Responsibilities:

• Provide first-line technical support via phone, email, and remote support tools.
• Troubleshoot hardware, software, and Microsoft 365 issues.
• Escalate complex issues to senior engineers when necessary.
• Install and configure laptops, desktops, monitors, printers, and other hardware.
• Carry out onsite support visits to client locations.
• Maintain accurate documentation and ticket updates.
• Deliver excellent customer service and keep clients informed throughout the support process.
• Assist with workstation deployments, upgrades, and IT projects.

Technologies:

• Hardware
• Support
• Microsoft 365
• Windows
• Office 365

More:

We are ClearSkyIT, a growing Managed Service Provider (MSP) supporting businesses across Wiltshire and the South West. We pride ourselves on delivering excellent customer service, reliable IT support, and practical technology solutions that help our clients succeed. This full-time Level 1 Help Desk Engineer role is based in Melksham, Wiltshire, with work across our office and client sites. We offer a competitive salary based on experience, ongoing training and professional development, exposure to a wide range of technologies and client environments, a friendly and supportive team environment, career progression opportunities within a growing business, company pension, and benefits including bereavement leave, company events, free parking, on-site parking, and sick pay.

last updated 35 week of 2026