Head of Technology

Salary: £60,000 - 60,000 per year

Requirements:

• Minimum 5 years experience in technology leadership, infrastructure, systems architecture, enterprise applications or technical delivery roles.
• Experience supporting major platform implementations, system migrations or transformation programmes.
• Strong understanding of cloud technologies, ideally Microsoft Azure.
• Experience managing third-party technology providers and MSP relationships.
• Experience with systems integrations, APIs and data architecture.
• Good understanding of cybersecurity frameworks and controls.
• Experience translating business requirements into practical technology solutions.
• Strong stakeholder management and communication skills.
• Desirable experience in travel, aviation, transportation, hospitality or service-sector environments.
• Experience working within a growing SME environment.
• Exposure to enterprise platforms and digital transformation programmes.
• Knowledge of Power BI, data warehousing and reporting technologies.
• Experience evaluating AI and automation opportunities.
• Desirable professional qualifications: Microsoft Azure Certifications, ITIL Foundation, TOGAF, CISSP, CISM, ISO 27001 Certifications, PRINCE2 Practitioner, Agile Certifications.
• Strong technical credibility and hands-on capability.
• Strategic thinker with a practical delivery focus.
• Excellent analytical and problem-solving skills.
• Ability to challenge constructively and influence stakeholders.
• Strong communication skills across technical and non-technical audiences.
• Commercial awareness and business focus.
• Comfortable working independently in a fast-moving environment.
• High levels of accountability and ownership.
• Continuous improvement mindset.

Responsibilities:

• Act as our technical lead for the ongoing platform transformation programme.
• Partner closely with the Head of Product Development, implementation partners and business stakeholders throughout the programme lifecycle.
• Translate business requirements into robust technical solutions and architecture designs.
• Provide technical leadership across platform configuration, integrations, security, data structures and reporting requirements.
• Review and challenge proposed solution designs to ensure scalability, resilience and long-term maintainability.
• Identify and manage technical risks, dependencies and implementation issues.
• Ensure technical governance and architecture standards are maintained throughout implementation.
• Lead technical readiness activities including testing, deployment planning and go-live preparation.
• Establish post-implementation support, monitoring and optimisation processes.
• Own the technical roadmap for future platform enhancements and integrations.
• Develop and maintain a technology roadmap aligned to our growth ambitions.
• Define technology standards, principles and architecture frameworks.
• Evaluate emerging technologies and identify opportunities for innovation, automation and business efficiency.
• Provide recommendations on technology investments and build-versus-buy decisions.
• Ensure technology decisions support long-term scalability, resilience and commercial objectives.
• Own the overall technical architecture across applications, infrastructure, integrations and data.
• Oversee core business systems and ensure they remain secure, stable and scalable.
• Maintain architecture documentation, standards and technical inventories.
• Identify and manage technical debt and system improvement opportunities.
• Ensure infrastructure supports current operational requirements and future business growth.
• Work closely with Managed Service Providers to maintain service reliability and performance.
• Develop and maintain our cybersecurity strategy.
• Establish and enforce appropriate security controls, policies and governance.
• Oversee identity and access management processes.
• Manage vulnerability identification and remediation activities.
• Support compliance with GDPR, PCI-DSS and recognised information security standards.
• Develop and test business continuity and disaster recovery plans.
• Coordinate technical incident response and recovery activities as required.
• Define standards for data management, integrations and system interoperability.
• Ensure reliable integration between internal platforms and external partners.
• Establish API and integration governance standards.
• Promote data quality, consistency and integrity across systems.
• Support the development of business intelligence and reporting capabilities.
• Work closely with the Finance Systems & Reporting Accountant to ensure financial and operational reporting structures are supported by robust technology architecture.
• Contribute to the development of a scalable data strategy that enables future analytics and decision-making capabilities.
• Manage relationships with software providers, technology vendors and Managed Service Providers.
• Monitor supplier performance against agreed service levels.
• Review and challenge vendor recommendations, designs and proposed solutions.
• Ensure effective change management and release management processes are in place.
• Support technology procurement and contract review activities.
• Drive continual improvement across the technology estate.
• Identify opportunities to leverage automation, AI and emerging technologies.
• Lead technology-enabled process improvement initiatives.
• Promote effective use of technology across the organisation.
• Support a culture of innovation, efficiency and continuous improvement.
• Ensure technology investments deliver measurable business value.
• Own our company-wide hardware strategy.
• Manage the full hardware lifecycle, including specification, procurement, deployment, maintenance, upgrades, replacement and secure disposal.
• Standardise hardware across the business wherever practical.
• Maintain an accurate hardware asset register.
• Develop and manage hardware budgets.
• Ensure business continuity and operational resilience, including appropriate backup equipment and contingency plans for critical operational roles.
• Oversee hardware security, ensuring devices are appropriately protected, encrypted, patched and managed.
• Manage supplier relationships, negotiating competitive pricing, warranties, service agreements and support arrangements.
• Plan proactively for future requirements, ensuring hardware infrastructure can support our growth, automation, AI adoption and new technology platforms.
• Process and protect company data in accordance with data protection laws and policies.

Technologies:

• AI
• API
• Azure
• Business Intelligence
• Cloud
• Hardware
• Support
• ITIL
• Power BI
• Security
• TOGAF
• Mobile

More:

DiamondAir International is the worlds leading provider of luxury Meet & Assist services, with over 30 years experience in the industry. We are undertaking a significant business and technology transformation as part of our growth strategy, including the implementation of a new operational platform, enhanced systems integration, strengthened data capability and the development of a scalable technology environment. This is a permanent, full-time role based at Newall Road, Heathrow, TW6 2TA, working in person with a hybrid arrangement of 3 days in the office and 2 days from home. The role reports to the CEO and offers a salary of £60,000+ plus a discretionary bonus linked to platform implementation and transformation milestones, along with benefits including additional leave, bereavement leave, company pension, employee discount, employee mentoring programme, free parking and on-site parking.

last updated 40 week of 2026