AI & CRM Implementation Specialist

Salary: £50,000 - 50,000 per year

Requirements:

• Experience implementing or embedding AI solutions within a financial services, FinTech or regulated environment.
• Knowledge of CRM platforms and CRM optimisation.
• Track record of identifying opportunities to use AI and automation to improve business processes.
• Excellent stakeholder management and communication skills.
• The ability to work with both senior leadership and operational teams.
• A pragmatic, delivery-focused approach, with a focus on getting AI embedded into the business rather than simply producing strategy documents.

Responsibilities:

• Identify and implement practical AI use cases across the business.
• Help embed AI into day-to-day processes, workflows and customer journeys.
• Work with stakeholders to understand business requirements and translate these into effective technology solutions.
• Review existing processes and identify opportunities for automation and AI-driven efficiencies.
• Support the development and enhancement of our CRM capability.
• Improve CRM processes, data quality, reporting and user adoption.
• Work with business and technology teams to ensure CRM and AI initiatives deliver measurable value.
• Support change management and adoption, helping teams understand how to make best use of new AI-enabled capabilities.
• Develop practical recommendations and roadmaps for the longer-term use of AI and CRM within the business.

Technologies:

• AI
• CRM
• Embedded
• Support

More:

We are an innovative residential FinTech lender offering a 3-month fixed-term contract with the potential to extend. The role is based in London on a hybrid working basis and offers a salary of up to £50,000, plus a discretionary annual bonus, pension, 25 days annual leave plus bank holidays, and the opportunity to join a growing fintech environment.

last updated 35 week of 2026