Senior Application Engineer - Jira ITSM

Salary: £60,000 - 60,000 per year

Requirements:

• Solid experience supporting, configuring, and enhancing ITSM platforms, such as Jira Service Management or similar
• Ability to solve moderately complex application-related issues and contribute to secure, scalable solutions
• Understanding of application lifecycle management, integration patterns, and secure-by-design principles
• Strong communication and collaboration skills across engineering and business teams
• A proactive mindset with a passion for continuous improvement and knowledge sharing
• Enterprise application support, configuration, and enhancement experience
• ITSM platform configuration and support experience, such as Jira Service Management or similar
• Configuration of workflows across incident, problem, and change management processes
• Integration of ITSM platforms with monitoring, identity, and automation tooling
• Application lifecycle management experience, including deployment, maintenance, upgrades, and decommissioning
• Integration patterns and identity management experience, such as SSO, RBAC, and API integration
• Secure-by-design principles and application security practices
• Technical problem solving and resolution of application-related issues
• Collaboration with engineering, service management, and business teams
• Experience working within ITIL-aligned service environments
• Delivery within enterprise, secure, or defence environments
• Desirable: Jira Service Management or similar ITSM platforms
• Desirable: ITIL process design and optimisation
• Desirable: API-led automation and workflow orchestration
• Desirable: Integration with alerting, monitoring, and incident management systems
• Desirable: Reporting, dashboards, and service performance metrics
• Desirable: Experience integrating with enterprise services, such as Active Directory and identity platforms
• Desirable: Exposure to DevOps and CI-CD practices
• Desirable: Experience working in secure or regulated environments
• This role is subject to pre-employment screening in line with the UK Governments Baseline Personnel Security Standard (BPSS)
• An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) will apply
• This role requires Developed Vetting (DV) clearance prior to starting

Responsibilities:

• Support, configure, and enhance ITSM platforms that underpin service delivery and operational workflows
• Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives
• Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers
• Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues
• Mentor junior engineers and specialists, supporting their development and promoting best practices
• Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing
• Ensure compliance with engineering governance, ITSM processes, and cyber security policies

Technologies:

• API
• Active Directory
• DevOps
• Incident Management
• Support
• ITIL
• ITSM
• JIRA
• RBAC
• Security

More:

hackajob is partnering directly with Leonardo to hire for this role. We are seeking a Senior Application Engineer to join our Cyber & Security Solutions Division team, focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government, and public sector services. The salary range is £44,171 - £61,950, and the role may involve a blended hybrid working model with a mixture of working from home and working on site at one of our Leonardo offices. The role will be based at our UK site in Yeovil. We offer a comprehensive, company-funded benefits package that supports wellbeing, career development, and work-life balance, including generous leave with up to 12 additional flexi-days each year, an award-winning pension scheme with up to 15% employer contribution, free access to mental health support and financial advice, free access to 4,000 online courses via Coursera and LinkedIn Learning, and up to £500 annually for flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. We offer flexible hours with hybrid working options. Leonardo is a global leader in Aerospace, Defence, and Security, headquartered in Italy, with over 53,000 people worldwide and 8,500 across 9 sites in the UK. We are committed to building an inclusive, accessible, and welcoming workplace where a diverse workforce drives innovation and better outcomes.

last updated 35 week of 2026