Senior Splunk Technical Account Manager

Salary: £39,000 - 79,000 per year

Requirements:

• We require 8+ years of professional IT experience, including at least 5 years of dedicated information security experience.
• We require experience using or administering one or more SIEM or security log management systems such as Splunk, ArcSight, LogRhythm, ELK, Q-Radar, Rapid7, Sentinel, or Chronicle.
• We require an active Splunk certification and hands-on experience managing one or more Splunk premium applications, including Enterprise Security, Splunk SOAR (Phantom), or Splunk UBA.
• We require at least one industry-standard security certification, such as GIAC, CISSP, OSCP, or an equivalent credential.
• We require professional experience operating in both Unix and Windows environments, including command-line interface proficiency and scripting experience with Bash or Python.
• We prefer a bachelors degree in Computer Security, Computer Science, Computer Engineering, Mathematics, or equivalent practical experience.
• We prefer demonstrated success in technical consulting or big-data analytics, including recent experience in technical design and architecture.
• We prefer understanding of core cybersecurity domains, including security operations, forensics, threat hunting, insider threats, threat intelligence, risk management, vulnerability management, and compliance.
• We prefer proven experience acting as a technical leader, mentor, or subject matter expert in consulting or architectural roles.
• We prefer excellent communication and relationship-building skills to engage both technical stakeholders and executive leadership.
• We prefer willingness to undergo appropriate security background checks, such as UK SC clearance.

Responsibilities:

• We partner with customers in long-term engagements to provide technical guidance on use case development, configuration, and optimization for Enterprise Security and Splunk User Behavior Analytics.
• We resolve complex customer challenges proactively to minimize downtime and improve overall system resilience.
• We apply our security domain expertise to accelerate customer adoption of the Splunk security platform.
• We collaborate with cross-functional teams, including Field Sales, Sales Engineering, and Customer Support, to ensure comprehensive customer success.
• We engage continuously with the broader Splunk Account Team to share critical information and align strategic account plans.
• We build scalable team processes, develop collateral, and implement tools to improve operational efficiency across the organization.
• We drive high customer satisfaction scores by identifying and documenting compelling customer success stories.
• We identify and champion product expansion opportunities within existing accounts to support customer growth.
• We participate actively in team development initiatives, including mentoring programs and internal training sessions, to foster a culture of continuous learning.

Technologies:

• Bash
• Cloud
• Cisco
• ELK
• Support
• Python
• Security
• Splunk
• Unix
• Windows
• AI
• Network

More:

We are Splunk, a Cisco company, building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We work with kindness and value the unique talents, passion, and joy each team member brings to our collaborative culture. Our team helps organizations solve complex business challenges at scale while fostering inclusiveness, disruption, and fun. In this Security Technical Account Manager role, you will help our most critical customers achieve their security objectives, act as a trusted technical advisor, and bridge customer needs with our internal product teams. We offer a global, collaborative environment with opportunities to grow, build, and make an impact across the digital footprint.

last updated 34 week of 2026