Application Support Engineer / Consultant

Salary: £40,000 - 70,000 per year

Requirements:

• Experience in a similar technical, client facing role such as Application Support, Technical Support, Solutions Consultant, or Technical Account Manager
• Strong troubleshooting and problem solving skills with the ability to investigate complex technical issues
• Excellent communication and stakeholder management skills, comfortable working with both technical and business stakeholders
• Good commercial awareness and the ability to build trusted relationships with customers
• Strong interest in AI and its commercial uses, likely to have our own projects and tools

Responsibilities:

• Become the trusted technical advisor to some of the worlds leading energy trading firms and brokers
• Help clients maximise the value of innovative trading technology
• Work closely with clients as well as Product and Engineering teams to deliver exceptional technical support, seamless integrations, and continuous platform improvements
• Own the technical relationship throughout the customer lifecycle, ensuring client environments remain reliable, high performing, and aligned with business objectives
• Investigate complex technical issues and coordinate incident resolution
• Deliver onboarding, product training, and workflow optimisation
• Partner with the commercial team during pre-sales engagements, advising on technical feasibility, integration requirements, and implementation planning
• Translate real-world trading workflows into valuable product insights and help shape the future direction of the platform

Technologies:

• AI
• Support

More:

We are a fast-growing technology company transforming global energy markets with AI powered trading and market intelligence solutions. As an Application Support Engineer / Consultant, we offer a competitive package including a base salary up to 50k, stock options, 25 days holiday, pension, professional training programmes, a diverse culture, and excellent career growth opportunities as we scale. You will join our London office with the flexibility to work from home once a week.

last updated 35 week of 2026