Director of Site Reliability Engineering

Salary: £100,000 - 100,000 per year

Requirements:

• Formal training or certification on site reliability engineering concepts and 10 years of applied experience
• Formal training or certification on site reliability engineering concepts and advanced applied experience
• Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows, with strong validation habits and awareness of data sensitivity
• Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
• Ability to determine how each system relates to each other and use a breadth of tools to drive automation, process improvement, and reliability for the firm
• Experience translating research, analysis, and tests into business recommendations
• Singapore: follow local country guidance

Responsibilities:

• Identify and solve problems of high complexity and drive improvements as outcomes
• Use enterprise-authorized AI capabilities within the work environment to accelerate complex incident analysis and reliability decisioning, validating outputs and handling operational data according to sensitivity and security requirements
• Work with development teams throughout the software life cycle to ensure sustainable software releases
• Lead medium to large projects by bringing together the proper perspectives, identifying road blockers, and integrating feedback from team members and the firm
• Manage, design, and implement infrastructure components to improve reliability and ensure operational efficiency
• Influence management and stakeholders through clear recommendations and measurable reliability outcomes
• Lead reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices, ensuring traceability, auditability, resiliency, and security controls

Technologies:

• AI
• Support
• Marketing
• Security
• Incident Management

More:

We are JPMorganChase, one of the oldest financial institutions, offering innovative financial solutions to millions of consumers, small businesses, and many of the worlds most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. We offer a competitive total rewards package based on the role, experience, skill set, and location, with eligible roles potentially receiving commission-based pay and/or discretionary incentive compensation. We also provide a range of benefits and programs, including comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching. We value diversity and inclusion and are committed to equal opportunity employment and reasonable accommodations. You will join our Corporate Technology and Enterprise Technology team, part of our Corporate Functions group supporting finance, risk, human resources, marketing, and other essential business areas.

last updated 35 week of 2026