Deskside Field Support Engineer

Salary: £40,000 - 42,000 per year

Requirements:

• Experience with Windows 11 and Microsoft 365
• Understanding of networking fundamentals
• Awareness of ITIL
• Strong diagnostics and troubleshooting skills
• Approximately 3 years of demonstrable experience in a Deskside or End User Support role within a complex multisite environment
• Excellent communication skills
• Previous experience supporting VIPs or stakeholders is preferred

Responsibilities:

• Act as an escalation point for the Service Desk
• Provide deskside and end user support in a complex multisite environment
• Diagnose and troubleshoot technical issues
• Support Windows 11 and Microsoft 365 environments
• Apply networking fundamentals and ITIL-aware support practices
• Communicate effectively with users, including VIPs and stakeholders when required

Technologies:

• Support
• ITIL
• Microsoft 365
• Windows
• Office 365

More:

We are a leading Managed Services company offering an exciting opportunity for a Deskside Field Support Engineer. This role is based within a complex multisite environment and provides the chance to work as part of a support team, with the opportunity to be an escalation point for the Service Desk. We value strong technical ability, excellent communication, and a customer-focused approach, and we are looking to invest in an experienced engineer who is ready to contribute to our service delivery.

last updated 34 week of 2026