IT Support Technician

Salary: £27,000 - 32,000 per year

Requirements:

• We are looking for someone with 2+ years experience in a similar environment.
• We need sound knowledge of commercial software applications, including Microsoft technologies such as Windows, Office 365, Active Directory, Exchange Online, and Entra ID, as well as infrastructure products used in a business environment.
• We require CompTIA A+.
• We require Microsoft 365 Certified: Endpoint Administrator Associate.
• We require CT BTEC Level 3 System Support.
• We are looking for First Line Analyst experience.
• We need excellent IT skills and experience installing and supporting laptops, PCs, printers, and peripherals in a networked environment.
• We require experience setting up and configuring mobile devices.
• We need experience writing systems documentation.
• We require experience using ITIL / helpdesk systems.
• We need excellent communication and customer service skills, both internally and externally.
• We require excellent organisational skills.
• We need a flexible approach.

Responsibilities:

• We investigate and progress first- and second-line IT service desk tasks from users and third-party software suppliers through to resolution.
• We ensure users are aware of and comply with policies, regulations, code of conduct, and the misuse act.
• We administer, maintain, and document our IT systems to ensure continual service improvements.
• We maintain the internal IT knowledge base with technical and user documentation so it remains current and informative.
• We deliver user training to promote and maximise the use of infrastructure and software facilities.
• We plan, coordinate, and manage the installation, maintenance, and upgrade of desktop hardware, including laptops, and software, ensuring minimal disruption.
• We log, categorise, prioritise, and resolve tickets using agreed processes, knowledge articles, and service standards.
• We adhere to security, access, and change procedures.
• We undertake any other relevant responsibilities as directed by the line manager.

Technologies:

• Active Directory
• Hardware
• Support
• ITIL
• Microsoft 365
• Mobile
• Office 365
• Security
• Windows

More:

We are a multi-billion-dollar company based near Broxbourne, offering an opportunity to join a busy, fast-moving business as a highly customer-focused Technical Support Analyst. We offer a salary of up to £32k, 25 days holiday increasing with length of service plus 1.5 extra days between Christmas and New Year, a private health scheme, pension scheme, an optional cash plan with Medicash, and a death in service benefit. During the 6-month probation period, the working hours are 9:00am to 5:30pm, moving to 8:00am to 4:30pm after probation. We are committed to equality, diversity, and inclusion within our workforce.

last updated 33 week of 2026