Product Manager - Customer Journey

Salary: £65,000 - 65,000 per year

Requirements:

• Strong Product Owner and/or Product Management experience
• Proven experience owning product strategy and roadmaps
• Excellent stakeholder management and influencing skills
• Strong SAFe Agile experience
• Customer-focused and data-driven approach
• Comfortable working across the wider business rather than staying in our own lane
• Experience in insurance, financial services, customer servicing or contact centres would be beneficial

Responsibilities:

• Own the product strategy and roadmap
• Identify ways to improve customer journeys and reduce unnecessary contact
• Use customer feedback and data to identify opportunities
• Work closely with Technology, Design, Operations and wider business teams
• Manage and influence senior stakeholders
• Lead workshops, discovery and product shaping
• Prioritise the backlog based on customer and business value
• Turn business needs into clear requirements and user stories
• Measure the impact of changes and continually improve

Technologies:

• Support
• Product Manager
• Product Owner

More:

We are recruiting for a Product Manager to join a leading UK insurance organisation and help improve the way customers, advisers and brokers access support. The business receives 100,000 calls every month, creating a significant opportunity to improve customer journeys, increase self-service and reduce unnecessary calls. This is a strategic Product Manager role, with around 80% Product Management and 20% Product Ownership. We are offering a hybrid working arrangement in Stockport with 2 days per week in the office, a salary of up to £65,000, plus a 16% bonus and benefits. The role is focused on looking 12 to 18 months ahead, owning our product strategy and roadmap, and driving meaningful business change.

last updated 33 week of 2026