ServiceNow Managed Service Consultant

Salary: £63,000 - 103,000 per year

Requirements:

• Experience performing a technical role within the ServiceNow ecosystem
• Experience administering one or more ServiceNow instances
• Experience configuring, customising, and creating integrations on the ServiceNow platform is desirable
• A track record of delivering quality work to defined timescales for different stakeholders
• Good communication skills and an approachable manner, with strong written English
• Ability to communicate effectively with non-technical people about requirements, technical problems, and potential solutions
• Experience scripting and debugging in one or more of JavaScript, HTML, CSS, XML, SOAP, or REST, ideally in ServiceNow
• Knowledge of multiple ServiceNow applications across the platform, including ITSM
• Understanding of service management best practice, including ITIL
• Ability to provide and deliver feedback
• Experience delivering work using agile methodologies
• Ability to take responsibility for own learning and demonstrate self-development
• ServiceNow CSA certification would be beneficial, but is not essential

Responsibilities:

• Deliver solutions containing high-quality ServiceNow code and development
• Ensure work delivered adheres to industry and our best practice standards
• Devise and scope solutions to customer requirements
• Work closely with engagement managers and customers to deliver in an agile methodology
• Provide functional and technical skills to document and configure customer requirements
• Deliver high-quality ServiceNow code and customisation
• Maintain a high level of documentation for coding and customisation
• Devise solutions to predicted problems and evaluate options
• Combine all elements of the ServiceNow design and test its performance
• Increase application operating efficiency and adapt to new requirements as needed
• Assist with system testing and UAT
• Provide advice and guidance to customers on implementing ServiceNow using ITIL best practice, ServiceNow best practice, industry trends, and ServiceNow usage
• Keep abreast of industry trends in service management and developments in the ServiceNow portfolio
• Share best practices and knowledge with colleagues
• Perform demonstrations of work developed when required

Technologies:

• CSS
• ITIL
• ITSM
• JavaScript
• REST
• SOAP
• ServiceNow
• XML

More:

We are UP3, a dedicated ServiceNow Managed Service provider founded in 2016 by experienced Service Management and ServiceNow sales and delivery professionals. We have deep experience as both ServiceNow customers and specialist consultants, and we have delivered solutions across nearly every area of the platform. We are a rapidly growing, dynamic business with a strong focus on collaborating with our clients to help them deliver exceptional service. We invest in our people and actively promote from within, offering career development, best-in-class tools and training, amazing customers, and a fantastic office at The Ministry in Central London with hybrid working of 2-3 days in the office. Our benefits include enhanced maternity and parental leave, flexible working, a home office allowance, Bupa health insurance and dental cover, 25 days holiday increasing with service, pension, life insurance, and a sports and social club.

last updated 33 week of 2026