Field Support Engineer

Salary: £? - ? per year

Requirements:

• We require previous experience in a first-line IT support or field engineering role.
• We require previous face-to-face IT support experience across multiple sites.
• We require practical experience delivering Microsoft 365 deployments or migrations.
• We require strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune.
• We require good working knowledge of Windows laptops and desktop computers.
• We require strong hardware and software troubleshooting skills.
• We require experience installing, configuring, deploying and replacing IT equipment.
• We require experience supporting users in the field rather than solely from behind a service desk.
• We require the ability to follow technical documentation and use a knowledge-management system effectively.
• We require the ability to identify when an issue needs to be escalated and provide clear technical information.
• We require the ability to be DBS cleared.
• We require a clean UK driving licence and your own transport.

Responsibilities:

• We provide first-line technical support directly to users across multiple locations.
• We diagnose and resolve hardware, software, user account, connectivity and Microsoft 365 issues.
• We install, configure and deploy laptops, desktop computers, mobile devices and associated equipment.
• We support Microsoft 365 deployments, user migrations and account changes.
• We configure user profiles, applications, printers and peripheral devices.
• We troubleshoot Microsoft 365 applications, Windows and Mac devices, networks, Wi-Fi and printing issues.
• We replace, move, reconnect and physically install IT equipment where required.
• We follow established technical documentation, deployment processes and knowledge-base instructions.
• We maintain accurate records of work completed, equipment deployed and unresolved issues.
• We escalate more complex incidents appropriately, providing clear diagnostic information.
• We communicate professionally with users at all levels, including those with limited technical knowledge.
• We manage our own daily workload and travel schedule across multiple sites.

Technologies:

• Hardware
• Support
• Microsoft 365
• Mobile
• SharePoint
• Windows
• Office 365

More:

We are recruiting an experienced, confident and highly practical First-Line Field Support Engineer for an initial three-month contract. This is a hands-on, field-based role supporting charitable organisations across Birmingham and the surrounding areas, with significant daily travel between locations. Expenses are paid. This is not a traditional office-based or service-desk position; you will work independently in the field, diagnosing and resolving technical issues directly with users and completing equipment deployments and other IT support activities.

last updated 33 week of 2026