Application Support Engineer

Salary: £55,000 - 60,000 per year

Requirements:

• Strong experience supporting Java applications in production environments
• Solid Linux administration and troubleshooting skills
• Strong SQL and database query-writing skills
• Experience with automation scripting using Python and/or PowerShell
• Experience with incident management, ticketing systems, and end-user support
• Ability to analyse issues, assess business impact, and communicate effectively with technical and non-technical stakeholders
• Familiarity with Splunk monitoring and operational support activities
• Proficiency with Microsoft Office tools for reporting and data analysis
• Degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
• Relevant certifications in Linux, Java, SQL, Python, or PowerShell are advantageous

Responsibilities:

• Support, maintain, and troubleshoot Java-based applications hosted on Linux servers
• Develop, enhance, and maintain automation scripts using Python and PowerShell
• Install, configure, and deploy software applications
• Monitor system performance and investigate production issues
• Perform application deployments, patching, backup, recovery, and disaster recovery activities
• Create and maintain technical documentation
• Monitor and analyse system and application logs
• Work closely with infrastructure teams, including Database, Network, and Storage teams, to resolve incidents
• Manage incidents through the ticketing system, ensuring timely updates and resolution
• Escalate issues to relevant internal teams and third-party vendors when required
• Carry out regular health checks, Splunk monitoring, and operational housekeeping tasks
• Participate in an on-call support rota
• Provide clear communication and updates to stakeholders and leadership teams

Technologies:

• Incident Management
• Support
• Java
• Linux
• Network
• PowerShell
• Python
• SQL
• Splunk
• AI
• REST

More:

We are Pontoon, an employment consultancy committed to improving everyones chance of being part of the workplace. We value people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more, and we create an inclusive environment where talent, skills, and unique experience can thrive. We are hiring an Application Support Engineer for our Operations team to support real-time communication and automation applications running in Java on Linux. This is a 12-month rolling contract role based in Chester, with 3 days in the office essential, and a salary of £55,000 to £60,000. We are also committed to an inclusive and accessible recruitment process and will support reasonable adjustments where needed.

last updated 32 week of 2026