IT Support Team Leader

Salary: £28,000 - 32,000 per year

Requirements:

• Experience managing a team of 10-12 within a helpdesk, service desk or call centre environment
• Confidence delivering customer service and dealing with clients by phone or email
• A keen interest in IT or experience managing a helpdesk team

Responsibilities:

• Manage a team of 10-12 colleagues within a busy helpdesk
• Help the team resolve incidents and requests received through our ticket system, phone or email
• Carry out 1-2-1s, coaching plans and performance reviews for your team
• Act as the main point of contact for customers to maintain consistent communication
• Work Monday to Friday on 8.5-hour shifts between 7am and 6pm, with an hour lunch

Technologies:

• Excel
• Support
• ITSM

More:

We are XMA, a leading independent technology partner with over 40 years of experience helping organisations across the UK unlock the power of technology. We deliver innovative solutions for public and private sector customers and offer a collaborative environment where ideas are valued, development is encouraged, and your contribution has a genuine impact. This role is based in Livingston and comes with a salary of £28,000 to £32,000 per annum, alongside benefits including private healthcare, pension, 25 days holiday rising to 30 over 5 years, group life insurance, income protection, gym discounts, Free Fuel Fridays, Employee of the Quarter and an employee referral programme. We are committed to inclusion, accessibility and supporting colleagues to grow and succeed.

last updated 32 week of 2026