CRM & Data Insight Lead

Salary: £40,000 - 40,000 per year

Requirements:

• We have relevant experience or we are educated to degree level.
• We have excellent communication skills.
• We have strong problem-solving skills.
• We have experience with CRM systems and their management.
• We have experience using data visualisation tools such as PowerBI.
• We have experience producing business insights, data analytics, and reports, and using these to make recommendations to key stakeholders.
• We have experience managing multiple projects in a busy, target-oriented environment.

Responsibilities:

• We manage our CRM database (Donorfy) and work to maximise its value to our strategy and fundraising goals.
• We use CRM and rich data insight to support evidence-based decision-making and strategic focus.
• We work closely with colleagues across teams to support Income Generation and Communications with CRM and data insight.
• We help colleagues in Finance implement better reporting and more efficient solutions.
• We support data-led fundraising and marketing activities to grow our supporters and their value to our charity.
• We contribute to our charitys transformation, especially across cancer and childrens services.

Technologies:

• CRM
• Support
• Marketing

More:

We are supporting a client that has been voted one of the top 100 hospitals in the world and is a global leader in healthcare innovation. This is a new permanent role based in Cambridge at our Biomedical Campus, working hybrid with onsite attendance four days per week. The role offers a salary of £35,000 to £40,000 per annum, 37.5 hours per week, with part-time hours of 30 per week considered. We offer a strong benefits package including pension with 7% employer contribution, 25 days annual leave plus bank holidays, your birthday off, group life assurance, enhanced maternity and paternity pay, annual eye tests, a contribution towards computer-use glasses, on-site leisure centre access, NHS discount schemes, a health cash plan, an employee assistance programme, and a cycle to work scheme. We are working on major transformation across cancer care and childrens services, with two capital build projects ahead and a strong opportunity to use CRM and data insight to help shape the future of patient care across the region and beyond.

last updated 31 week of 2026