Oracle Fusion Technical Support Analyst

Salary: £65,000 - 65,000 per year

Requirements:

• We need someone with hands-on experience supporting Oracle Fusion Cloud applications, particularly HCM and Procurement.
• We expect experience developing OTBI reporting solutions, dashboards, and analytics.
• We need experience with Oracle role-based access control, including the Oracle Fusion Security Console.
• We expect SQL experience for reporting, troubleshooting, reconciliation, data analysis, and validation.
• We need experience with user provisioning, role management, and access governance.
• We expect familiarity with Oracle Fusion data structures and security concepts.
• We need experience managing incidents, problems, and change in an enterprise application environment.
• We expect experience supporting Oracle quarterly release testing and deployment activities.
• We need experience working directly with business stakeholders to gather and deliver requirements.
• BI Publisher, HCM Extracts, and experience in HR, Finance, or Procurement systems would strengthen an application.

Responsibilities:

• We provide second-line support for Oracle Fusion HCM and Procurement applications.
• We investigate and resolve incidents, service requests, and system issues.
• We support Oracle quarterly release cycles, including test planning, execution, and validation.
• We develop and maintain OTBI reports, dashboards, and analytics.
• We support Oracle Fusion Security administration, including roles, permissions, and user access governance.
• We maintain data integrity and support audit and compliance activities.
• We work with stakeholders to translate business requirements into Oracle solutions and system improvements.
• We contribute to Oracle change, enhancement, and optimisation initiatives throughout the application lifecycle.

Technologies:

• Cloud
• Support
• Oracle
• SQL
• Security
• Business Intelligence

More:

We are GFSL, known as Gov Facilities Services Limited, and we offer a varied and rewarding career supporting critical operational services. You will join our IT Systems & Digitalisation team in a hybrid role based in our Sheffield office for two days per week during the first month. We offer 25 days of holiday plus Bank Holidays, a competitive benefits package, death in service cover at 4x salary, access to private GP consultations, an Employee Assistance Programme, financial reward mechanisms, and retailer discounts. We are committed to safety, diversity and inclusion, and a supportive workplace where people can build their skills and progress. Our work helps ensure prisons are secure and safe, and supports prisoner reintegration into society. We are also undergoing future change as our FM Services are planned to transfer to the private sector no sooner than August 2027.

last updated 30 week of 2026