Application Support Engineer

Salary: £45,000 - 60,000 per year

Requirements:

• Strong experience supporting enterprise applications within a complex production environment.
• Proven experience working with SWIFT messaging and payments systems.
• Knowledge of COBOL development and support would be highly advantageous.
• Experience with monitoring, observability, troubleshooting and log analysis tools.
• Strong understanding of Incident, Problem and Change Management processes.
• Minimum 5 years experience in Application Support, Production Support, or a similar technical support role.
• Experience working within Agile and DevOps environments.
• Strong stakeholder management, communication and technical leadership skills.

Responsibilities:

• Act as the technical lead for complex application, data and system incidents, ensuring timely resolution and service restoration.
• Lead the triage, diagnosis and resolution of critical application issues across business-critical platforms.
• Manage major incidents, providing technical leadership and stakeholder communication throughout the incident lifecycle.
• Conduct root cause analysis and Problem Management activities to identify trends and implement permanent fixes.
• Monitor application performance, system health and service availability, proactively identifying and resolving issues.
• Perform advanced troubleshooting, debugging, log analysis and investigation of data anomalies and integration failures.
• Support application releases, upgrades, deployments and maintenance activities, ensuring minimal business disruption.
• Collaborate with Development, DevOps, Infrastructure and Security teams to improve application stability, performance and resilience.
• Drive automation and continuous improvement initiatives to reduce manual effort and enhance operational efficiency.
• Provide technical mentoring and guidance to junior support engineers, acting as an escalation point for complex issues.
• Maintain and enhance technical documentation, support procedures and operational runbooks.
• Support capacity planning, environment management and operational readiness for new applications and system enhancements.
• Build strong relationships with business stakeholders and third-party vendors to ensure effective service delivery.
• Contribute to service improvement projects, ensuring supportability and operational excellence are considered throughout the delivery lifecycle.
• Ensure compliance with Incident, Problem, Change and Release Management processes.

Technologies:

• COBOL
• DevOps
• Support
• Security
• Swift

More:

We are FDM, a global business and technology consultancy and an award-winning leader in tech and business talent solutions with more than 35 years of industry experience. We are seeking a 3rd level Application Support Engineer to support our client in the Finance sector on an initial 12-month contract with potential to extend. This is a hybrid role based in Bristol. We offer career coaching, mentoring, access to upskilling throughout your FDM career, assignments with global companies, opportunities to work abroad, and annual leave plus a workplace pension. We are committed to diversity and inclusion, and all qualified applicants will receive consideration for employment.

last updated 30 week of 2026