Lead Applications Support

Salary: £65,000 - 70,000 per year

Requirements:

• Strong experience supporting enterprise applications in production
• Solid understanding of Incident, Problem and Change Management
• ITIL-based service management experience
• Excellent troubleshooting and analytical skills
• Experience with monitoring and alerting platforms
• Ability to manage multiple priorities in a fast-paced environment
• Strong stakeholder communication skills
• Experience within wealth management, investment management, private banking or financial services
• Knowledge of ServiceNow
• SQL and scripting/automation experience
• Experience working with third-party vendors and managed service providers
• Understanding of operational resilience and security controls

Responsibilities:

• Supporting business-critical enterprise applications in a live production environment
• Managing incidents, problems and changes in line with ITIL best practice
• Performing root cause analysis and driving service improvement initiatives
• Monitoring application performance, availability and operational health
• Supporting releases, deployments and production change activities
• Working closely with business stakeholders, product teams and third-party vendors
• Automating manual processes and enhancing operational efficiency
• Contributing to operational resilience, disaster recovery and service continuity initiatives

Technologies:

• Support
• ITIL
• SQL
• Security
• ServiceNow

More:

We are a leading UK wealth management organisation supporting critical enterprise applications across a high-performing financial services business. We offer a hybrid working model, typically 50% London office and 50% remote, along with the opportunity to support high-profile financial platforms, join a collaborative technology team with strong investment in modernisation, and benefit from excellent career progression opportunities. We also offer a competitive salary, bonus and comprehensive benefits package.

last updated 30 week of 2026