2nd Line IT Support

Salary: £36,000 - 40,000 per year

Requirements:

• Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues.
• Experience using an IT Service Management (ITSM) platform to manage incidents, requests, changes, and asset records.
• Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration.
• Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services.
• Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment.
• Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services.
• Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials.
• Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery.

Responsibilities:

• Oversee the day-to-day management and maintenance of IT systems to ensure they run smoothly and efficiently.
• Manage and maintain IT systems to ensure optimal performance and reliability.
• Monitor system activities and troubleshoot any technical issues that arise.
• Collaborate with the Technology department to implement system upgrades and improvements.
• Support users with technical queries and provide solutions in a timely manner.
• Ensure data integrity and maintain system security protocols.
• Document system processes and create user guides where required.
• Coordinate with external vendors for system-related support and services.
• Stay updated on emerging technologies and recommend upgrades to existing systems.

Technologies:

• Azure
• Cloud
• Hardware
• Support
• ITSM
• Microsoft 365
• Mobile
• Network
• Security
• Office 365

More:

We operate within the Fintech industry, offering services to meet the evolving needs of our clients. This is a permanent 2nd line Support Analyst position within our Technology & Telecoms team, with hybrid working available two days onsite in Harrogate. The salary range is £36,000 to £40,000 depending on experience, and additional benefits will be discussed during the recruitment process.

last updated 31 week of 2026