Senior Network Engineer

Salary: £61,410 - 61,410 per year

Requirements:

• Good experience of network and infrastructure monitoring tools.
• Experience of VOIP and video conferencing.
• Experience of converged infrastructure and network virtualisation.
• Experience of network design and documentation.
• Experience of load balancer technologies.
• Experience of network hardening and security best practice.
• Experience of PKI and encryption technologies.
• Experience of failover testing, resilience and redundancy methodology.
• Experience of working within an ITIL service environment, working to defined metrics and SLAs.
• Preferred Cisco CCNP equivalent qualification.

Responsibilities:

• Provide technical support for national infrastructure relating to BAU and projects to help ensure objectives are met in line with our priorities.
• Focus on improving internal systems.
• Manage, prioritise and escalate your workload appropriately.
• Ensure adherence to required policies, standards, controls and best practice.
• Ensure SLAs for services are met.
• Create and maintain technical documentation so services are maintained and knowledge is shared.
• Proactively maintain and update the infrastructure to ensure security and reliability.
• Proactively monitor environments to help prevent issues arising.
• Follow security procedures to comply with relevant accreditation, procedures and guidance.
• Support and mentor other team members to help build a strong support service.

Technologies:

• Cisco
• Support
• ITIL
• Network
• Security

More:

We are Counter Terrorism Policing HQ, and our Customer Service Centre in Birmingham supports national police services 24/7. As our centre expands through substantial investment, our team is growing, and we are looking for a Senior Network Engineer to join a highly skilled technical team working on incidents, problems and changes in an ITIL-aligned environment. This is an office-based role with occasional home-working options, and our shift structure allows compressed hours over a 4-day week. We offer a competitive salary from £61,410, plus allowances, along with benefits including a company pension and store discount.

last updated 31 week of 2026