Tech Bar Engineer

Salary: £29,500 - 29,500 per year

Requirements:

• Previous experience in a Deskside Support, Desktop Support, Tech Bar, or IT Support Engineer role.
• Strong troubleshooting skills across Windows operating systems, Microsoft 365, and desktop applications.
• Excellent customer service and communication skills.
• Ability to prioritise and manage multiple workloads effectively.
• Strong attention to detail and a methodical approach to problem resolution.
• Experience working within an ITIL-based support environment.
• Confident working directly with end users at all levels.
• Experience working within complex or multi-vendor IT environments is desirable.
• Experience negotiating and managing challenging situations to successful outcomes is desirable.
• Understanding of incident, problem, and service request management processes is desirable.
• ITIL Foundation Certification.
• CompTIA A+.
• Microsoft Windows / Microsoft 365 certifications or equivalent experience.

Responsibilities:

• Act as a point of escalation for complex technical issues raised by the Service Desk.
• Provide in-depth diagnosis and resolution of desktop, application, and administrative IT issues.
• Take end-to-end ownership of incidents and service requests through to resolution.
• Deliver face-to-face technical support and assistance to end users through a Tech Bar environment.
• Investigate and resolve common desktop and workplace technology issues to maintain business continuity.
• Accurately assess issues and escalate to specialist teams where required.
• Ensure regular and meaningful updates are provided on open tickets.
• Build strong relationships with users and stakeholders to maintain high levels of customer satisfaction.
• Support continuous service improvement initiatives and contribute to team knowledge sharing.
• Work in line with established IT processes, procedures, and ITIL best practices.
• Collaborate with colleagues to achieve team objectives and maintain excellent service standards.

Technologies:

• Support
• ITIL
• Microsoft 365
• Windows
• Office 365
• Hardware
• Security

More:

We are seeking a customer-focused Tech Bar Engineer to join our busy IT support team in York on a salary of £29,500 per annum. This is an excellent opportunity for a skilled IT support professional who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service in a fast-paced environment. This role requires SC Clearance, and we are happy to put the right candidate through the process. We are looking for a motivated and approachable IT professional who takes pride in delivering outstanding customer service, with a proactive problem-solving mindset and the ability to build trust with users and colleagues.

last updated 31 week of 2026