Application Support Engineer

Salary: £46,800 - 57,200 per year

Requirements:

• Experience supporting telemetry, SCADA, OT or control systems
• Experience in application support, incident management and problem resolution
• Knowledge of database configuration, database administration or SQL
• Knowledge of IT networks, telecommunications or hardware support
• Understanding of IT Service Management, configuration management and knowledge management
• Strong communication, prioritisation and stakeholder management skills
• ITIL Foundation v4 or above is highly desirable
• Programming, hardware installation, telecommunications and networking experience are advantageous

Responsibilities:

• Provide 2nd line support for business-critical applications and OT systems
• Perform database configuration in line with established standards
• Investigate and resolve incidents, problems and technical faults
• Support BAU implementations, upgrades and service transition activities
• Liaise with our IT service desk and service delivery teams
• Support project planning through scope, effort and resource estimates
• Maintain high standards of application and operational support

Technologies:

• Hardware
• Support
• ITIL
• SQL

More:

We are recruiting an Application Support Engineer for an 18-month contract to join a major organisation undergoing significant IT and Operational Technology transformation. The role is based in Falmer, West Sussex, with hybrid working and two days per week on site, and the hours are 37 per week, Monday to Friday. This is an opportunity to support business-critical OT and telemetry systems and work closely with technical teams, project managers, service delivery and business stakeholders as part of a major technology transformation programme.

last updated 31 week of 2026