Customer Insight Analyst

Salary: £50,000 - 50,000 per year

Requirements:

• 3–5 years experience in a customer, marketing, or commercial analytics role
• Strong SQL skills — essential
• Power BI experience
• Confident presenting data and communicating findings to non-technical stakeholders
• Python or R experience — desirable

Responsibilities:

• Conducting multi-channel data analysis to understand customer behaviour and identify commercial opportunities
• Building and maintaining dashboards that track performance across marketing channels and programmes
• Developing segmentation models to support more targeted and personalised customer communications
• Analysing customer retention and churn patterns to identify opportunities for intervention
• Presenting insights clearly to stakeholders, including senior audiences
• Supporting the development of new reporting solutions alongside existing BAU delivery
• Contributing to a longer-term data science roadmap, including exposure to ML and predictive modelling

Technologies:

• Support
• Marketing
• Power BI
• Python
• SQL

More:

We are supporting a large, well-established business in hiring a Customer Insight Analyst to join our Data & Analytics function on a permanent basis. This is a hands-on role with real commercial impact, working with rich customer-level data to drive insight across multiple areas of the business. We offer a varied role with genuine commercial impact, exposure to a modern data stack, a collaborative team environment, and hybrid working — 1-2 days per week in Birmingham City Centre. The salary is up to £50,000 with an additional bonus of up to 20%.

last updated 33 week of 2026