Technical Support Specialist

Salary: £25,000 - 32,000 per year

Requirements:

• Experience in a first-line IT support or helpdesk role
• Strong working knowledge of Microsoft 365 (including Outlook and email management)
• Good understanding of general IT systems, hardware, and networking basics
• Excellent troubleshooting and problem-solving abilities
• Strong communication skills and ability to support non-technical users
• Ability to manage multiple tasks and work in a fast-paced environment

Responsibilities:

• Act as the first line of contact for all IT support queries via phone, email, and ticketing systems
• Set up new users, including creating email accounts, system access, and permissions
• Manage and maintain user email accounts (password resets, access issues, mailbox setup)
• Diagnose and resolve a wide range of IT issues including hardware, software, network, and login problems
• Provide support for devices such as laptops, desktops, printers, and mobile devices
• Log, track, and resolve support tickets efficiently, ensuring users are kept informed
• Handle all general IT issues across the business, escalating more complex problems when required
• Support onboarding and offboarding of employees, ensuring all IT access is correctly set up or removed
• Maintain IT documentation and ensure systems are up to date

Technologies:

• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Office 365

More:

We are seeking a highly organised and customer-focused IT Support Specialist to act as the first point of contact for all IT-related matters across the business. This is a hands-on role where you will support users with a wide range of IT needs, ensuring smooth day-to-day operations. This role is ideal for someone who enjoys being at the centre of IT operations, handling everything from setting up user emails to resolving day-to-day technical issues across the business. We offer benefits such as company events, a company pension, a cycle to work scheme, a referral programme, and easy transport links. The position is full-time and permanent, based in the office.

last updated 37 week of 2026