3rd Line Support Engineer

Salary: £50,000 - 55,000 per year

Requirements:

• Strong hands-on experience across Microsoft infrastructure
• Strong hands-on experience across virtualisation and cloud
• Strong hands-on experience across backup and disaster recovery
• Strong hands-on experience across networking and security
• Strong hands-on experience across storage
• Strong hands-on experience across endpoint security
• Proven ability to plan and deliver complex infrastructure projects, including server migrations, cloud deployments and network upgrades
• Free to work in the UK

Responsibilities:

• Provide 3rd-line technical support and troubleshoot complex issues across server, networking, virtualisation, cloud and security environments
• Act as a senior escalation point and technical leader within the engineering team
• Lead infrastructure projects from initial planning through to implementation and completion
• Deliver projects including server migrations, virtualisation deployments, Microsoft Azure solutions and network upgrades
• Design and implement infrastructure security solutions, including firewalls, endpoint protection and cloud security

Technologies:

• Azure
• Cloud
• Support
• Network
• Security
• Exposed

More:

We are a fast-growing Managed IT Services Provider specialising in the creative industry, supporting more than 5,000 users across 100+ businesses from our London base. We have a strong reputation for quality, technical expertise and exceptional client service, and we are continuing to grow. This is an excellent opportunity for a senior infrastructure professional who enjoys working hands-on with complex technical environments while also taking a lead role in projects, client relationships and technical mentoring. The role is based in London with hybrid working, including work-from-home Fridays and additional remote working days available to all employees. We also offer a 40-hour working week, 22 days annual leave plus Bank Holidays increasing to 25 days with length of service, quarterly and annual staff awards, funded company social events, employee referral bonuses and structured professional development plans.

last updated 35 week of 2026