2nd/3rd Line Support Engineer

Salary: £30,000 - 35,000 per year

Requirements:

• Minimum 1 year of experience working within an MSP environment is desirable.
• Proven experience in 2nd/3rd Line support.
• Strong experience with M365 administration, including Entra and Intune.
• Technical knowledge of Microsoft systems, including AD, Windows Server, DNS, DHCP, and NPS.
• Experience with networking tools such as firewalls, switches, routers, and Wi-Fi.
• Exposure to cloud, storage, and virtualisation technologies such as Azure, SharePoint, NAS, VMware, and Hyper-V.
• Ability to work independently and handle a pressurised ticketing environment.
• Exceptional customer service and engagement skills.
• A full driving licence is preferred.

Responsibilities:

• Provide excellent customer service while responding to and resolving a wide range of technical support requests.
• Manage multiple tickets and projects simultaneously.
• Assist with technical support requests within the team.
• Keep our IT documentation fully up to date.
• Meet and exceed established SLAs.
• Ensure clear communication with both customers and internal staff.
• Report directly to and work closely with the senior management team.
• Handle office-based duties and conduct onsite work when required.

Technologies:

• Azure
• Cloud
• Hyper-V
• Support
• SharePoint
• VMware
• Windows

More:

We are an established IT provider with a growing service desk team based in Shoreham. We are recruiting a 2nd/3rd Line Service Desk Engineer to join our dynamic and ever-changing environment, where customer service and technical support are central to the role. Our team works closely with senior management and supports a mix of office-based and onsite work when required.

last updated 30 week of 2026