2nd Line Support Engineer

Salary: £? - ? per year

Requirements:

• Experience providing 2nd line technical support.
• Good knowledge of desktop hardware and software.
• Experience supporting end users both remotely and face-to-face.
• Excellent communication and customer service skills.

Responsibilities:

• Provide 2nd line technical support to customers across Norfolk and Suffolk.
• Investigate, diagnose and resolve hardware and software incidents.
• Provide remote and on-site technical support where required.
• Maintain and improve computer hardware and software to support customer productivity.
• Troubleshoot a range of desktop, laptop and end-user technology issues.
• Respond to incidents and problems efficiently, ensuring a high level of customer service.
• Escalate complex technical issues appropriately and work collaboratively with other IT teams.

Technologies:

• Hardware
• Support

More:

We are recruiting for a 2nd Line Endpoint Engineer to join an NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday. The role is based at Norfolk Community Hospital, Bowthorpe Road, Norwich, NR2 3TU, with coverage across Norfolk and Suffolk.

last updated 33 week of 2026