2nd / 3rd Line Support Engineer

Salary: £35,000 - 40,000 per year

Requirements:

• Experience in a 2nd line role within an MSP
• Strong knowledge of Microsoft 365, Windows environments, and basic networking
• Exposure to firewalls, with FortiGate desirable, and MDM solutions
• Experience with O365 conditional access and SharePoint setup
• PowerBI knowledge is advantageous
• Good communication and organisational skills

Responsibilities:

• Provide 2nd/3rd line support across Microsoft, cloud, and network environments
• Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
• Assist with cloud administration, updates, and system improvements
• Coordinate workloads across engineers and support day-to-day service delivery
• Build strong client relationships and deliver excellent customer service

Technologies:

• Cloud
• FortiGate
• Support
• Microsoft 365
• Network
• SharePoint
• Windows
• Office 365

More:

We are a growing MSP based near Richmond, London, and we are offering an on-site opportunity for a 2nd/3rd Line Support Engineer. This role combines hands-on technical support with team coordination responsibilities, giving you the chance to step into a leadership role while staying close to the technology.

last updated 31 week of 2026