1st Line IT Support Analyst

Salary: £25,000 - 30,000 per year

Requirements:

• Previous experience in a 1st Line Support or Helpdesk role within an MSP environment
• Strong troubleshooting and problem-solving skills
• Familiarity with Windows 7, 10, and 11
• Experience with Microsoft technologies, including Active Directory, Group Policy, server maintenance, and Office 365 (Exchange, OneDrive, and SharePoint)
• Basic understanding of Azure
• Basic networking knowledge, including IP addressing, DHCP, and DNS
• Knowledge of VMware or virtualisation
• Experience with antivirus solutions, such as Sophos
• Clear and confident communication skills
• Customer service experience
• Desirable: Experience with Mac administration
• Desirable: Previous experience in a customer-facing IT support environment

Responsibilities:

• Diagnose and resolve technical issues, escalating where necessary
• Support users across Microsoft technologies, including Windows and Office 365
• Maintain and update IT documentation and knowledge bases
• Deliver customer-facing support via phone, email, and in person as required
• Participate in an on-call rota providing 24-hour support

Technologies:

• Active Directory
• Azure
• Support
• Office 365
• SharePoint
• VMware
• Windows
• Cloud

More:

We are a leading national managed service provider seeking a 1st Line IT Support Analyst to join our existing team in Hampshire due to continued growth. The role is based in Yateley, offers a hybrid working opportunity, and pays up to £30,000 per annum. You will provide remote first-line IT support to clients and help diagnose and resolve technical issues.

last updated 39 week of 2026