Site Reliability Engineer - Ipswich

Salary: £36,000 - 67,000 per year

Requirements:

• Experience supporting business-critical services within a 24x7 Operations, NOC, Service Operations, or Site Reliability Engineering (SRE) environment.
• Strong technical knowledge of IP and Optical networking and WAN technologies, including MPLS, BGP, OSPF, Ethernet, SD-WAN, Internet, and Cloud connectivity services.
• Experience troubleshooting complex end-to-end services across network, platform, cloud, and application environments.
• Knowledge of SRE principles, including reliability, availability, automation, observability, and operational resilience.
• Hands-on experience with monitoring and observability tools such as Dynatrace, Splunk, Grafana, ELK, Prometheus, or similar platforms.
• Strong working knowledge of Incident, Problem, Change, and Major Incident Management practices, including Root Cause Analysis (RCA).
• Excellent analytical and problem-solving skills, with the ability to make decisions under pressure.
• Strong communication and stakeholder management skills, with a customer-focused approach.
• Ability to work collaboratively across global, cross-functional teams and adapt in a fast-paced operational environment.
• Passion for continuous improvement, innovation, and operational transformation.

Responsibilities:

• Support the 24x7 operation of our core network and platform services, ensuring high availability and performance.
• Proactively monitor services, identify risks, and prevent customer-impacting incidents.
• Lead technical service restoration activities during major incidents and act as an escalation point for complex operational issues.
• Deliver against operational KPIs, SLAs, OLAs, and customer service targets.
• Drive continuous improvement through root cause analysis, problem management, automation, and defect reduction.
• Work closely with Engineering and Product teams to improve platform reliability, resilience, and operational readiness.
• Build and maintain high-quality operational documentation, including runbooks, service maps, playbooks, and handover processes.
• Develop and enhance monitoring, observability, and operational tooling capabilities.
• Support the implementation of automation and CI/CD practices to improve operational efficiency.
• Coach and support our colleagues and customer-facing operational teams, ensuring customer service excellence remains at the heart of everything we do.
• Collaborate effectively with global operational teams, suppliers, and stakeholders to deliver outstanding service outcomes.

Technologies:

• AI
• CI/CD
• Cloud
• Dynatrace
• ELK
• Ethernet
• Grafana
• Incident Management
• Support
• MPLS
• Network
• Prometheus
• Splunk
• DevOps
• Mobile

More:

We are BT International, transforming the way we operate by evolving from traditional network operations to a modern Site Reliability Engineering (SRE) and Platform Operations model. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to multinational businesses and organisations around the world. We offer a comprehensive benefits package tailored to support growth, wellbeing, and everyday life, including a 10% on-target annual bonus, 24/7 online private GP access for you and your immediate family, market-leading paid carers leave, enhanced maternity, paternity and adoption leave, discounted EE and BT products, a pension scheme, holiday purchase options, and additional benefits such as healthcare, dental, and gym memberships. We operate globally with colleagues supporting customers wherever they need to operate, and we are focused on helping businesses succeed through cloud connectivity, collaboration, cybersecurity, digital services, and innovation in an AI-driven world.

last updated 36 week of 2026