Senior Associate Product Manager – Generative AI & Agentic Experiences

Salary: £55,000 - 90,000 per year

Requirements:

• We require a bachelors degree in Computer Science, Engineering, Business, or a related field.
• We require 2-4 years of product management or related experience working on a technical, digital, or customer-facing product; experience with AI-enabled products is preferred.
• We require a working understanding of generative AI concepts, including Large Language Models (LLMs), prompt design, testing and evaluation approaches, or agentic workflows.
• We require the ability to work closely with engineering teams, understand technical concepts, and translate product needs into clear requirements using product delivery tools such as Rally, Jira, or Confluence.
• We require strong analytical, problem-solving, communication, and stakeholder management skills.
• We value a passion for AI, product experimentation, and the future of digital customer experiences.
• We require employment eligibility to work with American Express in the country, as we will not pursue visa sponsorship for these positions.

Responsibilities:

• We support execution of the product roadmap for generative and agentic AI-powered customer experiences by translating priorities into clear requirements, user stories, and day-to-day deliverables.
• We partner closely with the dedicated engineering team to manage the product backlog, clarify requirements, support sprint execution, and help remove blockers.
• We support technical product development activities including solutioning, prompt development, testing, and evaluation of generative and agentic AI experiences.
• We collaborate with design, data science, analytics, and other cross-functional partners to support the development and iteration of intuitive customer experiences.
• We use product data, testing results, and customer feedback to identify issues and opportunities for continuous improvement.
• We support documentation and coordination needed to deliver solutions in accordance with enterprise standards, compliance, and risk management practices.

Technologies:

• Agentic AI
• AI
• Confluence
• Support
• JIRA
• Security
• LLM
• Product Manager

More:

American Express is home to Amex Digital Labs, whose mission is to build the future of payments and membership by creating new value that evolves with our customers needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. This is a full-time, hybrid role in London within our Product career area, working closely with engineering and cross-functional partners across data science, design, and analytics. As part of Team Amex, we offer comprehensive support for holistic well-being, opportunities to learn new skills, develop as a leader, and grow a career within a culture built on innovation, shared values, leadership behaviors, and a strong commitment to trust, security, and service.

last updated 36 week of 2026