Senior Application Engineer (Jira ITSM)

Salary: £76,000 - 94,000 per year

Requirements:

• We require solid experience in supporting, configuring, and enhancing ITSM platforms such as Jira Service Management or similar.
• We require the ability to solve moderately complex application-related issues and contribute to secure, scalable solutions.
• We require an understanding of application lifecycle management, integration patterns, and secure-by-design principles.
• We require strong communication and collaboration skills across engineering and business teams.
• We require a proactive mindset with a passion for continuous improvement and knowledge sharing.
• Core areas we need include enterprise application support, configuration, and enhancement.
• We need experience configuring ITSM platform workflows across incident, problem, and change management processes.
• We need experience integrating ITSM platforms with monitoring, identity, and automation tooling.
• We need application lifecycle management experience, including deployment, maintenance, upgrades, and decommissioning.
• We need experience with integration patterns and identity management, including SSO, RBAC, and API integration.
• We need knowledge of secure-by-design principles and application security practices.
• We need technical problem solving and resolution of application-related issues.
• We need experience collaborating with engineering, service management, and business teams.
• We need experience working within ITIL-aligned service environments.
• We need delivery experience within enterprise, secure, or defence environments.
• Desirable experience includes Jira Service Management or similar ITSM platforms.
• Desirable experience includes ITIL process design and optimisation.
• Desirable experience includes API-led automation and workflow orchestration.
• Desirable experience includes integration with alerting, monitoring, and incident management systems.
• Desirable experience includes reporting, dashboards, and service performance metrics.
• Desirable experience includes integrating with enterprise services such as Active Directory and identity platforms.
• Desirable experience includes exposure to DevOps and CI-CD practices.
• Desirable experience includes working in secure or regulated environments.
• This role is subject to pre-employment screening in line with the UK Governments Baseline Personnel Security Standard (BPSS).
• Additional Personnel Security Controls referred to as National Security Vetting (NSV) will apply.
• This role requires Developed Vetting (DV) clearance prior to starting.

Responsibilities:

• We support, configure, and enhance ITSM platforms such as Jira Service Management that underpin service delivery and operational workflows.
• We deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives.
• We contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.
• We collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.
• We mentor junior engineers and specialists, supporting their development and promoting best practices.
• We participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.
• We ensure compliance with engineering governance, ITSM processes, and cyber security policies.
• We take the lead in solving customer problems in an agile, innovative, and team-centric manner.

Technologies:

• API
• Active Directory
• DevOps
• Incident Management
• Support
• ITIL
• ITSM
• JIRA
• RBAC
• Security

More:

We are Leonardo UK, a global leader in Aerospace, Defence, and Security, headquartered in Italy with over 53,000 people worldwide, including 8,500 across 9 sites in the UK. This Senior Application Engineer role sits within our Cyber & Security Solutions Division and is based at our Yeovil site, with a blended hybrid working model that combines working from home and on site to support collaboration with our teams and customers. We offer a company-funded benefits package designed to support wellbeing, career development, and work-life balance, including generous leave with up to 12 additional flexi-days each year, an award-winning pension scheme with up to 15% employer contribution, free mental health and financial advice support, access to more than 4,000 online courses, flexible benefits worth up to 500 annually, and flexible working options. We are committed to building an inclusive, accessible, and welcoming workplace where diverse perspectives help drive innovation and better outcomes.

last updated 36 week of 2026