Salesforce Business Analyst

Salary: £? - ? per year

Requirements:

• Strong experience working as a Business Analyst within Salesforce environments.
• Solid understanding of Salesforce Sales Cloud and Lead-to-Cash processes.
• Experience working with Salesforce integrations into ERP or downstream business systems.
• Experience supporting Salesforce transformation programmes.
• Strong stakeholder management skills with the ability to work with senior business users.
• Experience running workshops, gathering requirements, and documenting business processes.
• Experience creating user stories, acceptance criteria, process flows, and business requirements.
• Comfortable working within Agile/Scrum delivery teams.
• Experience with tools such as Jira, Confluence, Miro, Visio, Excel, and SharePoint.
• Salesforce CPQ experience.
• Exposure to Salesforce Revenue Cloud Advanced.
• Experience with SAP or Oracle integrations.
• Experience working within complex enterprise transformation programmes.
• Experience in product-led Agile teams.
• Experience within commercial, events, exhibitions, or subscription-based industries.
• Power BI/reporting experience.

Responsibilities:

• Support discovery workshops by preparing materials, capturing requirements, and documenting business processes.
• Work with stakeholders to understand sales processes, commercial models, exception scenarios, and capability gaps.
• Provide Salesforce demonstrations and platform walkthroughs to business stakeholders.
• Translate business requirements into user stories, acceptance criteria, and delivery artefacts.
• Support product teams with backlog refinement and story grooming.
• Maintain fit-gap assessments, risk registers, capability maps, and requirement documentation.
• Collaborate with business process teams, change teams, testing teams, and delivery squads.
• Support UAT preparation, test readiness, cutover activities, and go-live coordination.
• Produce clear communication materials including summaries, decision papers, and stakeholder updates.
• Use Salesforce reporting and data analysis to support business decisions.

Technologies:

• Cloud
• Confluence
• ERP
• Excel
• Support
• JIRA
• Oracle
• Power BI
• SAP
• Salesforce
• SharePoint

More:

We are seeking an experienced Salesforce Business Analyst to join a major transformation programme supporting a large-scale Lead-to-Cash journey. This is a contract opportunity based in London, UK, with a hybrid working pattern of three days per week in the office. The role is for 12 months and offers a day rate of £380 per day inside IR35. We are looking for a Senior Business Analyst to join our product-focused transformation team and work closely with Product Leads, Product Managers, SMEs, and technical teams to shape and deliver Salesforce-enabled solutions with significant business impact.

last updated 32 week of 2026