Remote Technical Support Advisor OOH

Salary: £39,000 - 69,000 per year

Requirements:

• Experience in a technical support or service desk role
• Strong knowledge of IT systems, networking and troubleshooting
• Experience using ticketing systems and remote support tools
• Understanding of ITIL processes and best practices
• Excellent communication skills and a customer-focused approach
• CompTIA or Microsoft certifications are desirable
• Experience with hosted telephony platforms such as Horizon, Wildix, LG or Evolve IP is desirable

Responsibilities:

• Provide first- and second-line support across IT, telecoms and connectivity services
• Troubleshoot and resolve technical issues through phone, email, chat and our customer portal
• Manage incidents, service requests and escalations efficiently
• Work with our internal teams and third-party suppliers to deliver rapid resolutions
• Monitor alerts and handle customer issues proactively and professionally

Technologies:

• Support
• ITIL

More:

Join Focus Groups out-of-hours team as an Out of Hours 2nd Line Technical Support Specialist. We support over 30,000 businesses across the UK and are one of the countrys fastest-growing technology providers. With over 1,000 employees, were committed to innovation, exceptional service and investing in our people. This is a remote role in the UK, paying £30,000–£32,000 plus shift allowance. The shift pattern is four days on and four days off, from 7pm to 7am, including weekends and bank holidays. Our team helps keep customers connected and supported outside standard business hours.

last updated 40 week of 2026